5,896 research outputs found

    A Study of Customer Service Agentā€™s Pragmatic Identity Construction in Complaint Responses

    Get PDF
    Positioned within rapport management theory proposed by Spencer-Oatey, this article investigates the customer service agentā€™s pragmatic identity construction in complaint response calls. Drawing on data of 42 complaint handling recordings from the customer care center of a Chinese airline company, this study tries to address these three research questions: 1) What types of pragmatic identities do the customer service agents construct in complaint response calls? 2) How are these pragmatic identities constructed through rapport management strategies? 3) What interpersonal functions do these pragmatic identities perform? By adopting a qualitative research method, this study has found that the agents mainly construct three default identities and one deviational identity in complaint response calls by employing nine rapport management strategies from four rapport management domains. These different pragmatic identities mainly perform three kinds of interpersonal functions: support face needs, support sociality rights and obligations, and support interactional goals. The findings further validates the feasibility of rapport management theory in the study of identity construction, and provides new ideas for future study on pragmatic identity construction in institutional communications

    Optical LC-like resonances in high-index particles

    Full text link
    Electric LC resonances, occurring in metallic circuits, govern the motion of free electrons or electric signals. In this paper, we study the optical LC-like resonances, which take place in high-index particles (HIPs) and involve optical or electromagnetic fields instead. The resonance effect is dominated by optical analogues of inductance and capacitance, which can be determined according to the electromagnetic energy bounded near the particle. The viewpoint of dielectric optical circuit with equivalent parameters facilitates the understanding of dielectric resonance effect. The result also provides a method for studying the optical properties of the HIPs.Comment: 17 pages, 5 figure

    Transmission resonance in a composite plasmonic structure

    Full text link
    The design, fabrication, and optical properties of a composite plasmonic structure, a two-dimentional array of split-ring resonators inserted into periodic square holes of a metal film, have been reported. A new type of transmission resonance, which makes a significant difference from the conventional peaks, has been suggested both theoretically and experimentally. To understand this effect, a mechanism of ring- resonance induced dipole emission is proposed.Comment: 14 pages, 4 figure

    Optimization and resilience of complex supply-demand networks

    Get PDF
    Acknowledgments This work was supported by NSF under Grant No. 1441352. SPZ and ZGH were supported by NSF of China under Grants No. 11135001 and No. 11275003. ZGH thanks Prof Liang Huang and Xin-Jian Xu for helpful discussions.Peer reviewedPublisher PD

    Why We Should Report the Details in Subjective Evaluation of TTS More Rigorously

    Full text link
    This paper emphasizes the importance of reporting experiment details in subjective evaluations and demonstrates how such details can significantly impact evaluation results in the field of speech synthesis. Through an analysis of 80 papers presented at INTERSPEECH 2022, we find a lack of thorough reporting on critical details such as evaluator recruitment and filtering, instructions and payments, and the geographic and linguistic backgrounds of evaluators. To illustrate the effect of these details on evaluation outcomes, we conducted mean opinion score (MOS) tests on three well-known TTS systems under different evaluation settings and we obtain at least three distinct rankings of TTS models. We urge the community to report experiment details in subjective evaluations to improve the reliability and interpretability of experimental results.Comment: Interspeech 2023 camera-ready versio
    • ā€¦
    corecore