Impact of ISO 9000 certification in academic libraries in Malaysia : Empirical study

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia.. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction of the libraries that implementing the ISO 9001into their systems. The instrument assessed seven dimensions of employee satisfaction - resources management, team building/coworkers, recognition, leadership, communication, training and job satisfaction. A total of 549 respondents were selected from 60 academic libraries, which 409 represented Public Higher Education Institute (PuHEI) and 60 represented Private Higher Education Institute (PrHEI). The study shows the overall employee satisfaction of between 5.0 and 5.4 on a 7-point scale. It showed a statistically significance difference in employees satisfaction score for 10 categories of academic library (resource management, staff recognition and job satisfaction – were statistically difference). There is a significant difference between males and females in the employees satisfaction scores

An investigation into the effectiveness of ISO 9000 on academic library services: A case study of Sultanah Bahiyah Library, Universiti Utara Malaysia

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction of the libraries that implementing the ISO 9001into their systems. The instrument assessed seven dimensions of employee satisfaction - resources management, team building/coworkers, recognition, leadership, communication, training and job satisfaction. A total of 549 respondents were selected from 60 academic libraries, which 409 represented Public Higher Education Institute (PuHEI) and 60 represented Private Higher Education Institute (PrHEI). The study shows the overall employee satisfaction of between 5.0 and 5.4 on a 7-point scale. It showed a statistically significance difference in employees satisfaction score for 10 categories of academic library (resource management, staff recognition and job satisfaction – were statistically difference).There is a significant difference between males and females in the employees satisfaction scores

Cabaran integrasi aplikasi teknologi maklumat di perpustakaan: Penentuan wajaran dari perspektif indeks pelbagai kriteria

Revolusi teknologi maklumat (IT) telah mengubah landskap bagaimana kakitangan perpustakaan mengurus kerja hakiki mereka di samping mempengaruhi tugas perpustakaan dalam penyediaan maklumat kepada pengguna serta berjaya memudahkan pengguna mengakses pelbagai maklumat di perpustakaan. IT juga membawa cabaran dan halangan baru kepada perpustakaan. Kajian-kajian mendapati implementasi IT menyebabkan pelbagai halangan dalaman/langsung dan luaran/tak langsung kepada perpustakaan. Punca kepada halangan tak langsung, iaitu berkaitan kakitangan dapat dielak dan dikurangkan sekiranya pengurusan sumber manusia yang berkesan dapat dilakukan. Kajian ini bertujuan menyelidik sejauh mana aplikasi IT mempengaruhi tiga konstruk aktiviti pengurusan manusia iaitu komunikasi, latihan dan kepuasan kerja. Seramai 153 responden telah terlibat; 67 responden lelaki dan 84 perempuan; 48 responden berpengalaman lebih 5 tahun, 27 responden pengalaman 3~5 tahun, 41 responden 1~3 tahun dan 36 kurang 1 tahun; 8 responden adalah pustakawan, 116 pembantu perpustakaan, 6 responden kerani dan 17 responden lain-lain. Berdasarkan pendekatan pembuatan keputusan multi-kriteria, penentuan wajaran berbentuk objektif digunakan. Dapatan kajian menunjukkan elemen mengikut pangkat tertinggi ialah elemen (i) perubahan dalam perpustakaan dihebahkan dengan jelas kepada kakitangan bagi konstruk komunikasi; (ii) latihan yang diberikan kepada kakitangan baru mencukupi bagi konstruk latihan; dan (iii) tiada pilih kasih dalam peluang kenaikan pangkat dalam organisasi merupakan bagi konstruk kepuasan kerja

e-Government information systems interoperability in developing countries: the case of Jordan

Objective: This study examines the factors that influence information system (IS) interoperability of e-Government focusing on IS Interoperability as the key concept to reach successful e-Government implementation in Jordan.Methodology: Use of qualitative methods of inquiry has been made to explore study variables and their relationships. A variety of published literatures related to scope of the study has been reviewed along with analyzing the e-Government strategy in Jordan during period 2014-2016.The interoperability levels of e-Government IS have been discussed in this paper. Finally, significant barriers that affect IS interoperability have been identified along with the factors that can drive it successful implementation.Findings: Technical, semantic, and organizational interoperability are main stages for successful e-Government IS interoperability.Information and Communication Technology (ICT) infrastructure, top management support, human resources, data and information, security and privacy, and business process have been found as the major obstacles.Whereas, high level interoperability goals, commitment of government bodies, and customer focus have been identified as main success factors that lead to e-Government IS interoperability.The study suggests that strategies and work process should be aligned, common standards and knowledge should be shared to move towards e-transformation in Jordan. Implications: This study can be starting point for the real life practical solutions for successful implementation of e-Government conceptual frame work.Finding of the study can be used to generalize about the factors that lead to success of IS interoperability within government agencies in other developing countries.This study enriches existing literature in this context.On practical side, the study contributes by identifying IS interoperability success factors and barriers within government agencies.The proposed conceptual model is first stage in the process of understanding factors that influence e-Government IS interoperability.Further studies may be needed to empirically evaluate the proposed conceptual model

Measuring assurance of learning (AOL) throught six-sigma process capability methodology

UUM has earned AACSB (Association to Advance Collegiate Schools of Business) accreditation, the highest achievement for an educational institution that awards business degrees in 2016. AACSB mission is to advance quality management education worldwide through accreditation, through leadership and value-added services.According to this mission, having AACSB accreditation means UUM has to focus in the high quality academic program. This paper aims to explore and propose the application of six-sigma (6σ) process capability methodology in measuring course learning outcome (CLO).6σ is a highly disciplined process that helps the organization on developing and delivering valueadded products and services.This preliminary study also attempts to enhance the understanding and suggests the application of 6σ in measuring teaching-learning outcomes.In addition, it tries to predict the process variation, productivity and process capability of three assessment methods, namely quiz, assignment and the final examination.This study examines first-year undergraduate students for Quality Management System course at School of Technology Management and Logistics. A total of 50 students involve

An Evaluation of Supply Chain Management and Total Quality Management (TQM) Practices in Bangladesh Ready-made Garments Industry: A Conceptual Model

Supply Chain Management (SCM) and Total Quality Management (TQM) are interrelated quality practices toward achieving better quality performance. For Bangladesh Ready-Made Garments had grown significantly over the last decades in every term but unfortunately quality of locally produced goods is still an issue. Total quality management (TQM) is increasingly being adopted by garments companies as an initiative to solve quality problems and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of Bangladesh RMG sector. Therefore, this paper aims to delineate the supply chain management issues in TQM practices to gain the sustainability in Bangladesh RMG sector where HRM (Human Resource Management) play the mediating role. As, it is notable to mention that in case of Bangladesh RMG sector most of the existing literature give more emphasis and discuss about the infrastructural and strategic matters whereas TQM,SCM(Supply Chain Management) and HRM practices in an attempt to improve sustainable competitive advantage is still a debate both theoretically as well as empirically. In order to bridge this gap and to generate a more comprehensive argument, this paper further proposes and aims at providing a tool, a procedural framework, to ensure organizational sustainable competitive advantage. The proposed conceptual framework for the RMG industry provides a novel approach for decision makers of TQM practices and supply chain components to review and appraise the performance toward fulfillment of ultimate goals, i.e. producing high-quality garments product, and reducing the wastage of human labor, time and money. Proposed research direction and conclusion are discussed in conclusion of this paper. Keywords: Supply Chain Management, Total Quality Management, Sustainable Competitive Advantage, Human Resource Management practices, Ready-made Garments (RMG)

Effectiveness ISO 9000 quality management practices : A case study of academic libraries in Malaysia

The paper aims to study the effectiveness ISO 9000 quality management practices on customer satisfaction levels toward academic library services. The exploratory research in this paper focuses on the link between ISO 9000 practices and an area of customer satisfaction, namely, MUDI (accessibility); KESE (suitable); SEAD (availability); KEBE (effectiveness); KECE (efficiency); BODI (reliability) and KESA (validity), that has received limited attention in prior studies. The research supports the idea that ISO 9000 standards are a guideline for the implementation of quality management in any organizations whether in library services

Amalan kualiti dan hubungan gaya kepimpinan terhadap elemen soft dan hard model mckinsey

Kerangka Transformasi Perkhidmatan Awam (KTPA) dibangun berdasarkan prinsip dan landasan keutuhan tadbir urus, patriotisme yang tinggi, nilai-nilai murni, etika korporat dan integriti, ekosistem dan persekitaran perkhidmatan awam yang harmoni, terangkum, pelbagai serta kemajuan sains dan teknologi. KTPA ini didokong oleh lima Teras Strategik (TS) perkhidmatan awam iaitu medaya upaya bakat, merekayasa organisasi, merakyat penyampaian perkhidmatan, merangkum dan sepunya, dana membudaya nilai. Justeru agensi kerajaan mempunyai tanggungjawab besar bagi mrealisasikan hasrat tersebut dan satu instrumen komprehensif wajar dibentuk.Sehubungan itu kajian ini membentangkan asas pembentukan kerangka persediaan pembuatan keputusan dan pembentukan strategik organisasi ke arah pencapaian transformasi tersebut.Tujuh dimensi dari model 7S Mckinsey telah digunakan untuk memahami kekuatan-kelemahan organisasi.Data dikumpul melalui soal selidik yang diadaptasi dari model 7S Mckinsey yang mempunyai 44 bilangan soalan, iaitu 9 untuk SISTEM, 8 untuk STAF, masing-masing 6 untuk STRATEGIK, STRUKTUR dan GAYA, 5 untuk PERKONGSIAN NILAI dan 4 untuk KEMAHIRAN.Seramai 273 responden telah terlibat dan ujian kobolehpercayaan digunakan bagi mengesahkan instrumen melalui 3 kriteria utama iaitu Coefficient Alpha (CA), Corrected Item-Total Correlation (CITC) dan Alpha If Item Deleted (AIID).Ujian mendapati semua dimensi memenuhi kriteria dan hanya satu elemen 7S McKinsey iaitu STRATEGIK mencapai purata skor melebihi 70%.Hubungan korelasi pula menunjukkan semua dimensi mempunyai hubungan signifikan pada nilai p<0.001.Kajian juga menunjukkan wujud hubungan yang signifikan di antara GAYA KEMPIPINAN dengan elemen SOFT dan HARD

Effectiveness IS0 9000 quality management practices: A case study of academic libraries in Malaysia

The paper aims to study the effectiveness IS0 9000 quality management practices on customer satisfaction levels toward academic library services. The exploratory research in this paper focuses on the link between IS0 9000 practices and an area of customer satisfaction, namely, MUD1 (accessibility); KESE (suitable); SEAD (availability); KEBE (effectiveness); KECE (eficiency); BOD1 (reliability) and, KESA (validity), that has received limited attention in prior studies. The research supports the idea that IS0 9000 standards are a guideline for the implementation of quality management in any organizations whether in library services

Amalan kualti dan hubungan gaya kepimpinan terhadap elemen SOB dan hard model McKinsey

Kerangka Transformasi Perkhidmatan Awam (KTPA) dibangun berdasarkan prinsip dan landasan keutuhan tadbir urus, patriotisme yang tinggi, nilai-nilai murni, etika korporat dan integriti, eko-sistem dan persekitaran perkhidmatan awam yang hamoni, terangkurn, pelbagai serta kemajuan sains dan teknologi.KTPA ini didokong oleh lirna Teras Strategik (TS) perkhidmatan awam iaitu medaya upaya bakat, merekayasa organisasi, merakyat penyampaian perkhidmatan, merangkum dan sepunya, dan membudaya nilai.Justeru agensi kerajaan mempunyai tanggundawab besar bagi mrealisasikan hasrat tersebut dan satu instrumen komprehensif wajar dibentuk.Sehubungan itu kajian ini membentangkan asas pembentukan kerangka persediaan pembuatan keputusan dan pembentukan strategik organisasi ke arah pencapaian transformasi tersebut.Tujuh dimensi dari model 7s Mckinsey telah digunakan untuk memahami kekuatan-kelemahan organisasi.Data dikumpul melalui soal selidii yang diadaptasi dari model 7s Mckinsey yang mempunyai 44 bilangan soalan, iaitu 9 untuk SISTEM, 8 untuk STAF, masingmasing 6 untuk STRATEGIK, STRUKTUR dan GAYA, 5 untuk PERKONGSIAN NILAI dan 4 untuk KEMAHIRAN. Seramai 273 responden telah terlibat dan ujian kobolehpercayaan digunakan bagi mengesahkan instrumen melalui 3 kriteria utama iaitu CoeBcient Alpha (CA), Corrected Item-Total Correlation (CITC) dan Alpha If Item Deleted (AIID).Ujian mendapati semua dimensi memenuhi kriteria dan hanya satu elemen 7s McKinsey iaitu STRATEGIK mencapai purata skor melebihi 70%. Hubungan korelasi pula menunjukkan semua dimensi mempunyai hubungan signifikan pada nilai p<0.001.Kajian juga menunjukkan wujud hubungan yang signifikan di antara GAYA KEMPIMPINAN dengan elemen SOFT dan ICL4RD