Job Burnout: An Examination of Outpatient Clinics

The purpose of this study was to examine job burnout of medical providers in outpatient clinics. Job burnout is a psychological syndrome resulting from job interpersonal stressors; it is measured using three dimensions: (1) emotional exhaustion – feelings of being emotionally overextended and exhausted by one’s work, (2) depersonalization -a unfeeling and impersonal response toward patients, and (3) personal accomplishment – feelings of competence and achievement in one’s work (Maslach & Jackson, 2020). Using a convenience sample, healthcare providers in Southern Nevada were asked to participate. The study was approved by the University of Nevada, Las Vegas, Internal Review Board (IRB). After an initial Maslach Burnout Inventory Human Services Survey for Medical Personnel (MBI-HSS (MP)) was administered virtually (due to COVID-19), healthcare providers were presented with a job burnout educational in-service regarding how to identify and define job burnout, a summary of research and findings regarding employee stress, information of when to seek help, and a discussion of how job burnout affects patient care. After a 60-day period, the MBI-HSS (MP) was re-administered, voluntarily, to the same employees. This project’s aim was to improve job burnout subscale scores in a 60-day period using a job burnout educational intervention