Information Technology and Organizational Learning Interplay: A Survey

The objective of this paper is to provide a systematic review of the evolutionary trends in the research domain of information technology and organizational learning. Having surveyed various journals and key conferences between 2000 and 2018 on the topic, we observe that information technology (IT) has expanded from its general form to various contemporary information systems, e.g. knowledge organization systems, communication and collaborative systems and decision support systems. However, organization learning (OL) now essentially occurs through knowledge management activities, e.g. knowledge acquisition, storing, sharing and application of knowledge. The survey reported here not only validates the interplay of IT and OL but also reveals some important intervening factors between IT and OL, e.g. absorptive capacity, organization culture, user trust, acceptance and satisfaction that work as deterministic elements in the reciprocal relationship of IT and OL. We propose future research to explore interaction between big data analytical systems and organizational learning

Organisational Learning with SaaS CRM – A case study of Higher Education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring

Discovery of small group interactions and performance from project emails

Despite latest advances in small group research, discovery of group interactions and performance from analysis of small group communication, such as project emails, is still minimally represented. This paper presents a novel approach of studying small groups through analysis of the participants' emails sent to the project manager. We examined 1,105 email messages from managers' email in-boxes across five distinct ICT projects from the personal, social, collaborative, and engaging perspective of the email senders and link the findings to group performance. The study provides theoretical evidence that analysis of incoming communication from project managers' email in-box can be used to measure a group's success. For project managers the approach has the potential to be highly beneficial for monitoring of indicators for the state of project health. © Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020. All rights reserved

Factors affecting the organizational adoption of blockchain technology : extending the technology–organization– environment (TOE) framework in the Australian context

Blockchain technology (BCT) has been gaining popularity due to its benefits for almost every industry. However, despite its benefits, the organizational adoption of BCT is rather limited. This lack of uptake motivated us to identify the factors that influence the adoption of BCT from an organizational perspective. In doing this, we reviewed the BCT literature, interviewed BCT experts, and proposed a research model based on the TOE framework. Specifically, we theorized the role of technological (perceived benefits, compatibility, information transparency, and disintermediation), organizational (organization innovativeness, organizational learning capability, and top management support), and environmental (competition intensity, government support, trading partners readiness, and standards uncertainty) factors in the organizational adoption of BCT in Australia. We confirmed the model with a sample of adopters and potential adopter organizations in Aus-tralia. The results show a significant role of the proposed factors in the organizational adoption of BCT in Australia. Additionally, we found that the relationship between the influential factors and BCT adoption is moderated by “perceived risks”. The study extends the TOE framework by adding factors that were ignored in previous studies on BCT adoption, such as perceived information trans-parency, perceived disintermediation, organizational innovativeness, organizational learning capa-bility, and standards uncertainty. © 2021 by the authors. Licensee MDPI, Basel, Switzerland

Adoption of Blockchain Technology among Australian Organizations: A Mixed-Methods Approach

There are several applications and benefits of Blockchain Technology (BCT) reported for different industries e.g. health, finance, supply chain, government, and energy. However, despite the benefits reported in the scholarly and commercial literature, organizations have not adopted BCT heavily across the globe including Australia. This lack of uptake provides the rationale to initiate this research to identify the factors that influence the adoption of BCT among Australian organizations. We use a mixedmethods approach based on the Technology, Organization, Environment (TOE) framework. First, we develop a theoretical model grounded on the findings of qualitative interviews of BCT experts and decision-makers working with different Australian organizations, and then confirm it through a quantitative study with an online survey. The results of the study show that the organizational adoption of BCT is influenced by the different factors that belong to the technological, organizational, and environmental contexts of the TOE framework

Challenges and opportunities for Blockchain Technology adoption: A systematic review

Blockchain technology promises to significantly impact current business processes in industries from various sectors and reduce transactional cost. Firms, suppliers, government, financial institutions etc. are anticipating a business model transformation through blockchain by accomplishing a decentralized architecture of interorganizational dealings without intermediaries. In spite of its immense potential, however, there are key challenges of blockchain implementation which need to be studied for identifying the opportunities arising and for its successful implementations in future. In this paper, we aim to identify these challenges for blockchain adoption and classify them for clearer understanding. To pursue this effectively, this paper follows a hybrid model of systematic literature review. This paper also explicitly enumerates future research opportunities to lead industry and researchers in correct directions