1 research outputs found
Keuntungan Relatif dalam Inovasi Pelayanan Pengaduan Kerusakan Jalan Melalui Aplikasi M-Bonk
The purpose of this study is to describe the innovation of road damage complaint services
through the M-bonk application at the Dinas PU Bina Marga dan Pengairan, Sidoarjo
Regency. The method used in this research is qualitative research. Qualitative research
was chosen in the research on public service innovation in reporting road damage through
the M-Bonk application so that the data obtained is more accurate with data acquisition
through in-depth interviews, observation, and document utilization. In the Relative Advantage
attribute, it is known that the presence of the M-Bonk application is to provide a real
advantage, namely in the form of the speed of the new application which cuts a lot of time
and doors that must be passed each report. Because the management of information
or reports that come from the same door, namely through the M-Bonk application, and
sheltered by one agency, namely the Dinas PU Bina Marga dan Pengairan. So that each
report not only gets a fast response but also a fast response as wel