TITLE MANAGER AND CONFLICT IN PUBLIC INSTITUTIONS

In an era of constant change, the management of conflict becomes a common practice. Managers of public organizations are often confronted with conflicts, which forces them to adapt their arsenal of tools, methods and techniques used to solve disputes. The article presents the results of the research undertaken in a public institution about the perception of employees with respect to how managers act when conflicts arise. There are also displayed some recommendations to improve the way conflicts are approached.conflict; conflict management; public sector; change