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1 research outputs found
A study on relationship between relational benefits and customer value, switching barrier, customer retention in hotel service
Author
Balabanism G
Bendapudi N
+24 more
Bowen J. T
Burnham. T. A
Caruana.A
Chaudhuri A
Chen Z
Ganesan S
Gwinner. K. P
Henning-Thurau T
Jones. M. A
Kim M.K
Mathwick C
Morgan R. M
Ping R.A
Robert Keith
Sharma N
Sheth J. N
Yu-Hern Chang
김상현
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정인근
조광행
주재훈
최웅
Publication venue
'Korea Service Management Society'
Publication date
Field of study
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