Digital technology and governance in transition: The case of the British Library

Comment on the organizational consequences of the new information and communications technologies (ICTs) is pervaded by a powerful imagery of disaggregation and a tendency for ?virtual? forms of production to be seen as synonymous with the ?end? of bureaucracy. This paper questions the underlying assumptions of the ?virtual organization?, highlighting the historically enduring, diversified character of the bureaucratic form. The paper then presents case study findings on the web-based access to information resources now being provided by the British Library (BL). The case study evidence produces two main findings. First, radically decentralised virtual forms of service delivery are heavily dependent on new forms of capacity-building and information aggregation. Second, digital technology is embedded in an inherently contested and contradictory context of institutional change. Current developments in the management and control of digital rights are consistent with the commodification of the public sphere. However, the evidence also suggests that scholarly access to information resources is being significantly influenced by the ?information society? objectives of the BL and other institutional players within the network of UK research libraries

'Knowledge workers' as the new apprentices: the influence of organisational autonomy, goals and values on the nurturing of expertise

This paper explores the concept of apprenticeship in the context of the professional formation of knowledge workers. It draws on evidence from research conducted in two knowledge intensive organizations: a research-intensive, elite university; and a ‘cutting edge’ software engineering company. In the former, we investigated the learning environments of contract researchers, whilst in the latter we focused on the learning environments of software engineers. Both organisations have ‘global’ reach in that they operate within international marketplaces and see themselves as international players. The research in the university and the software engineering company was conducted as part of a larger project that investigated work and learning across diverse public and private occupational sectors (Felstead et al 2009). The research evidence about the workplace learning and career formation experiences of these knowledge workers is explored using aspects of the expansive – restrictive framework to compare the environments in terms of three themes: organisational goals and workforce development; expertise and trust; and, opportunities to expand learning. The paper argues that conceiving the professional formation of knowledge workers as apprenticeship provides an approach which can improve the way employers construct and support that formation