23 research outputs found
Case-matched study of short-term effects of 3D vs 2D laparoscopic radical resection of rectal cancer
Full text linkVernetztes Identity Management bei Finanzdienstleistern: Vertrauen durch Stringenz, Wertschöpfung durch Wertschätzung
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Understanding the do-it-yourself consumer: DIY motivations and outcomes
No full textDo-it-yourself (DIY) is an increasingly popular consumer behavior, but little is known about this large consumer segment. We undertake a depth interview study and review diverse literatures to develop a conceptual model of DIY behavior that explores the reasons why consumers DIY and the benefits they receive. The purpose of the model is to improve our understanding of a consumer segment that, in many ways, behaves differently from typical consumers. Research propositions are derived and discussions of implications and ideas for future research follow
Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs
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Why laparoscopists may opt for three-dimensional view: a summary of the full HTA report on 3D versus 2D laparoscopy by S.I.C.E. (Società Italiana di Chirurgia Endoscopica e Nuove Tecnologie)
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Anger, frustration, and helplessness after service failure: coping strategies and effective informational support
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