Understanding Public Value Creation in the Delivery of Electronic Services

Part 7: EvaluationInternational audienceUnderstanding public value creation through electronic services is a complex and important research problem. Recent attempts to understand electronic services value from the citizen perspective suggest that dividing service delivery in several stages could be a valuable approach to understand ways in which information technologies support value creation when providing electronic services. Therefore, we propose the use of this process model as a tool to analyze and define public value creation through electronic services. We show the potential value of the model using birth certificate requests as a hypothetical example. We conclude the paper by describing how we are applying the model to our current research

IT Infrastructures Sourcing Challenges and Practices of Exploration-for-Exploitation in Public Sector Organizations: A Delphi Study

Managing information technology infrastructures (ITI) in an effective manner represents a major challenge for any organization and even more for public sector organizations (PSOs) that often lack IT resources and are constrained by tight budgets. Despite the importance of these challenges for practitioners, there is a limited number of studies in this field. Applying the organizational ambidexterity (AO) lens to analyze IT managers’ practices of ITI in public sector, with a specific emphasis on sourcing practices, the present study seeks to fill this gap. We present the outcomes of a Delphi study that involved 40 ITI experts from three sectors: public, private, and academic. Public sector practices of exploration-for-exploitation sourcing are discussed in this paper