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22 research outputs found

Measuring Consumer Brand Confusion to Comply with Legal Guidelines

Author: Boal R.B.
Hart C.W.L.
Kapferer J.N.
Lea G.
Levy S.J.
Miaoulis G.
Rafiq M.
Ward J.
Publication venue: 'SAGE Publications'
Publication date
Field of study

The Role of a Target Nation′s Logistical Friendliness

Author: Czinkota M.R.
Hart C.W.L.
Kallock R.W.
LaLonde B.J.
McGregor J.
Murphy J.V.
Murphy P.R.
Negron C.D.
Paul R.
Paul R. Murphy
Schuster E.W.
Selwitz R.
Stock J.R.
Publication venue: 'Emerald'
Publication date
Field of study

Service Quality: Recent Developments in Financial Services

Author: Albrecht K.
Barbara R.
Barbara R. Lewis
Berry L.L.
Berry L.L.
Berry L.L.
Carmen J.M.
Czepiel J.A.
Goodman J.A.
Grönroos C.
Grönroos C.
Grönroos C.
Grönroos C.
Grönroos C.
Hart C.W.L.
Hart C.W.L.
Horovitz J.
Johnston R.
Lehtinen U.
Lewis B.R.
Lewis B.R.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Schelesinger L.A.
Silvestro R.
Smith A.M.
Smith A.M.
Turnbull P.
Zeithaml V.A.
Publication venue: 'Emerald'
Publication date
Field of study

A Model for Teaching Service Management in Hospitality

Author: Albrecht K.
Albrecht K.
Albrecht K.
Barrows C.W.
Buttle F.
Clayton W. Barrows
Deal T.E.
Groonroos C
Hart C.W.L.
Hart C.W.L.
Iverson K.
J.S. Perry Hobson
Knutson B.
Lewis R.C.
Lovelock C.H.
Marshall L.H.
Martin W.B.
Mill R.C.
Mill R.C.
Murdick R.G.
Peters T.
Robbins S.P.
Sharp I.
Sharp I.
Smith D.I.
Teare R.
The Economist
Willman P.
Wind J.
Publication venue: 'Emerald'
Publication date
Field of study

Patterns of Emotional Responses and Behavioural Consequences of Dissatisfaction

Author: Allen R.E.
Dube-Rioux L.
Eliashberg J.
Hart C.W.L.
Hirschman A.O.
Hoffman M.L.
Izard C.E.
Nunnally J.C.
Oliver R.L.
Plutchik R.
Reichheld F.
Rust R.T.
Thaler R.H.
Vavra T.G.
Publication venue: 'Wiley'
Publication date
Field of study

The Use of Co-ordination Theory to Improve Service Quality in Executive Search

Author: Bailetti A.J.
Berry L.L.
Britton L.C.
Britton L.C.
D.F. Ball
Hart C.W.L.
Iacobucci D.
L.C. Britton
M. Wright
Maister D.H.
Malone T.W.
Shostack G.L.
Watson H.
West C.
Zeithaml V.A.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

Strategy, Structure and Quality Service: developing school wide quality improvement

Author: Davidow W.H.
Freeman R.E.
Garvin D.
Hart C.W.L.
HeskettY J.
Hopson B.
King B.
Meyer M.W.
Mizuno S.
Murgatroyd S.
Peters T.
Porter M.E.
Schonberger R.
Shostack G.L.
Stephen Murgatroyd
Walton M.
Wheelwright S.C.
Williams R.H.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

The new performance evaluation methodology and its integration with management systems

Author: British Telecom
BSI
BSI
CSA
David Moy
Elkington J.
GEMI
GRI
Hart C.W.L.
Hudson W.J.
IOS
IOS
IOS
José Flávio Guerra Machado Coelho
Kaplan R.S.
Standards Australia
Standards Australia
Standards Australia
Sterman J.D.
World Commission on Environment and Development
Publication venue: 'Emerald'
Publication date
Field of study

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

Author: Berry L.L.
Carman J.M.
Cronbach L.J.
Cronin J.J.
Fitzsimmons J.A.
Flaherty D.
Hart C.W.L.
Heymann K.
Kimes S.E.
King C.A.
Lewis R.C.
Martin W.B.
Martin W.B.
Meyers D.
Mill R.C.
Neter J.
Parasuraman A.
Parasuraman A.
Sill B.T.
Wyckoff D.D.
Publication venue: 'SAGE Publications'
Publication date
Field of study

Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study

Author: Berry L.L.
Blessing B.
Churchill G.A.
Crosby P.B.
Finkelman D.
Gagne J.
Godfrey A.B.
Greenberg E.R.
Hart C.W.L.
Harwood C.C.
Hintze J.L.
J. Kim DeDee
James R. Gross
Leonard F.S.
Monty J.C.
Persico J.
Peters T.
Reichheld F.F.
Scott R. Swanson
Takeuchi H.
Williams W.
Publication venue: 'Emerald'
Publication date
Field of study

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