The Wine Tourist: Motivations, Satisfaction and Behavioral Outcomes

What inspires someone to visit a winery? And why do they go back? Three professors from the Rosen College of Hospitality Management have been considering these questions with a particular focus on the world-renowned winery, Marques de Riscal, in Spain. Dr. Robin Beck, Dr. Diego Bufquin, and Dr. Jeon-Yeol Park examined customer revisit intentions, previous visits, motivation to visit, customer satisfaction levels, and the geographic proximity of a destination to their home

Co-workers, Supervisors and Frontline Restaurant Employees: Social Judgments and the Mediating Effects of Exhaustion and Cynicism

Purpose: The current study assesses the relationships between the social judgments made by frontline restaurant employees toward their direct supervisors and coworkers and employees\u27 cynicism, exhaustion and turnover intentions. The mediating effects of cynicism and exhaustion are also examined. Design/methodology/approach: The model was tested on 477 frontline restaurant employees using a questionnaire survey. Data were analyzed using descriptive statistics, confirmatory factor analysis and structural equation modeling, which included bootstrapping. Findings: Results indicate that the aforementioned social judgments significantly decrease frontline restaurant employees\u27 exhaustion and cynicism, which are then positively related to turnover intentions. Furthermore, exhaustion and cynicism mediate the relationships between employees\u27 evaluations of their supervisors and coworkers and turnover intentions. Originality/value: This study is the first to analyze the effects of warmth, competence and morality – which represent fundamental social traits that people use to evaluate others – on turnover intentions via cynicism and exhaustion

La prothèse inversée (Delta®) dans les fractures de l'extrémité supérieure de l'humérus

ANGERS-BU Médecine-Pharmacie (490072105) / SudocPARIS-BIUM (751062103) / SudocSudocFranceF

Effects of Work Status Congruence and Perceived Management Concern for Employees on Turnover Intentions in a Fast Casual Restaurant Chain

The current study examines a proposed turnover intention model on hourly employees in a large fast casual dining restaurant chain located in the United States. High levels of turnover have been a consistent and costly issue in the restaurant industry. The study was developed to help restaurant owners and managers determine how relationships between variables influence the turnover intentions of their employees, in order to overcome the economic hardship that organizations face when their turnover rates are high. Many factors were found to influence employee turnover intentions, including work status congruence, perceived management concern for employees, job satisfaction, and organizational commitment. Hence, it is important for fast casual restaurant operators in the United States to develop their managers\u27 human resource skills, in order to have satisfied and committed hourly employees, who should as a result develop lower turnover intentions. Managerial and academic implications are discussed in detail

A Qualitative Investigation of Micro-entrepreneurship in the Sharing Economy

This qualitative study explores various aspects of microentrepreneurship in the sharing economy and describes the motivations of people who operate these innovative businesses from financial, social, and cultural perspectives. This study uncovers the positive and negative outcomes of such business activities. Airbnb, a prominent proxy in the peer-to-peer accommodation business, was chosen as the study context and Airbnb hosts interviewed to build a theoretical framework. The results identified eight motivations behind Airbnb hosts\u27 microentrepreneurial activities: social, financial, and cultural benefit; ease of operation; availability of resources; freedom; flexibility; and excitement about future perspectives. The data also indicated that Airbnb hosts perceive five positive outcomes of their microentrepreneurship: financial gain, social connection, cultural learning, personal growth, and feelings of achievement. In addition, this study found that microentrepreneurship presents challenges to Airbnb hosts, such as risk, lack of privacy, and emotional stress resulting from guest reviews. The theoretical and practical implications are discussed in detail

An Investigation of AAA Diamond Rating Changes on Hotel Performance

Despite previous attempts to link hotel rating systems to performance, no prior study has examined the effects of changes in Diamond ratings. Considering the variability in Diamond ratings, and the fact that hotels may gain or lose a Diamond over time, it is important for hotel properties to assess such outcomes on key performance indicators (KPIs). Hence, this study examines the influence of Diamond rating changes on hotels\u27 KPIs (i.e., occupancy rate, average daily rate, and revenue per available room) and competitive set indexes, which allow to benchmark a property\u27s performance against a designated competitive set. Results suggest that in both the short and long-terms, significant differences in KPIs and indexes exist between properties which benefited from an increase in Diamond rating, versus those which suffered from a drop in Diamond rating. Furthermore, despite such improved performances over time, improvements in hotels\u27 KPIs and indexes tended to diminish over time. The current findings yield important contributions to the literature regarding the effects of hotel rating changes on KPIs and indexes and provide valuable insights to hotel owners and operators

Why Do They Come Back? The Effects of Winery Tourists\u27 Motivations and Satisfaction on Repeat Visits and Revisit Intentions

Few studies have examined the influence of winery tourists\u27 motivations and satisfaction on number of visits and revisit intentions. This study examined these relationships through 1602 online survey responses from former winery visitors. The data were analyzed through a series of multiple regression analyses. Findings show that among tourists\u27 motivations, the reputation, reviews, and perceived quality of the winery and its wines significantly affect the number of visits and revisit intentions, while media exposure affects revisit intentions. Further, visitors\u27 satisfaction with the winery significantly impacts revisit intentions. While visitors\u27 geographic proximity to the winery increased the number of visits, as expected, distance from the winery is shown to increase revisit intentions. Finally, the number of previous visits had a significant positive effect on revisit intentions

An Empirical Investigation on Loan Applications and Fear of Rejection of External Financing in the Foodservice Industry

This article examines the loan application decision patterns of small-cap foodservice firms and the causes of these firms\u27 discouragement (fear of rejection) in relation to their external finance-seeking efforts. We utilize information and data collected by the Survey of Small Business Finances on a variety of aspects related to small-cap foodservice firm owners and firms, including market-lender characteristics, use of financial services, and income and balance sheet information in the United States. Our primary findings reveal that sufficient liquidity and owner net worth reduce external finance seeking. In addition, firm credit quality and owner minority status increase discouragement toward external finance seeking, while education reduces fear of rejection