PTPN VIII New Palm Oil Plantation in Kertajaya Banten

Abstract. Palm oil is one of the main commodities of Indonesia. Every year, Indonesia send thousand tons of palm oils to overseas (export). Hence, palm oil commodities become one of the commodities that become source of devise for Indonesia. PTPN VIII is one of state owned company that produce palm oil as their main commodities. See this big opportunities, PTPN VIII plan to add 1 unit new palm oil plantation in Kertajaya, Banten, where before was tea plantation. This study have aim to know whether project of 1 unit new palm oil plantation in Kertajaya, Banten financially feasible or not. This financial feasibility study using several financial variables approach such as NPV, IRR, WACC,Profitability Index and Payback Period. Beside of that, sensitivity analysis and financial ratios analysis are add to know the sensitivity variables&financial performance of palm oil. The result shown that 1 new palm oil in Kertajaya, Banten is feasible and shows good financial performance, with 2 sensitive variables. In order to improve PTPN VIII performances in the future, PTPN VIII recommended to have guidance and standards to do investment and complete another aspects to being considerate for feasibility study analysis.Keywords: Palm oil, Plantation, Financial Feasibility Study Parameters, Sensitivity Analysis, Financial Ratios Analysis

The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia

Introduction/Main Objectives: This study aims to evaluate the effectiveness of digital wallets service qualities using Kano Model. Understanding customer needs and satisfaction is crucial in developing products. Background Problems: In the “new normal” era, payment method is predicted to shift to digital wallets. For quality improvement, digital wallet companies should understand customer needs and satisfaction. This study used the Kano model to analyze customer needs and satisfaction in OVO and ShopeePay, two digital wallets widely used for online shopping transactions during COVID19. Novelty: Although studies into the Kano model implementation towards e-commerce exist, there are no specific studies on the model implementation concerning digital wallet payments amid COVID-19. The Kano model is significant in understanding which software products generate high customer satisfaction, which will give a greater influence, as well as necessary attributes for the customers. Research Methods: This study employed the Kano model as one of the most relevant method to measure customer satisfaction by measured of each attribute’s quality. Finding/Results: Most features of OVO and ShopeePay are categorized into the “must be” and “one dimensional” category. The satisfaction map results indicate that most items placed in the “indifferent” quadrant denote the unfulfilled customer expectations. Conclusion: OVO and ShopeePay should improve the items placed in the “indifferent” quadrant first. This study contributes empirically and theoretically by emphasizing the Kano model’s utility for digital wallet services and providing new insights for digital wallet companies and the government on Indonesians’ usage of digital wallets in the “new normal”.