Analyse van bezettingsgraadmetingen 2009-2012

Real Estate and HousingArchitecture and The Built Environmen

Personalization in non?territorial offices: A study of a human need

Purpose – Personalization and the non-territorial office seem to be contradicting concepts. It is generally accepted that it is not possible to personalize workplaces in environments where no fixed individual workplaces are allocated. However, people seem to have a human need of personalization. Personalization can be done in different ways and for different reasons. Based on a literature review and a qualitative case study at a Dutch governmental organization, the purpose of this paper is to explain why and how personalization occurs in environments where non-territorial office concepts are introduced. Design/methodology/approach – Qualitative interpretative research design, in which literature study, document analysis, observations and talking, and interviews are combined, to understand the actor’s perspective and behavior in the non-territorial office of organization X. Findings – Conclusions of the study indicate personalization to be a relevant factor for consideration when implementing a non-territorial office design: when objects are prohibited to personalize your work environment, people seek several additional ways to make the environment familiar and comfortable for them and to mark their identity in the organization. Research limitations/implications – Access to organization X went via top management, which makes it possible that the position of the independent researcher was not clear to people. The research took place in three months, but not full time. Missing important behaviors is amongst possible consequences for the findings. Since this is one case study, further research is recommended. Practical implications – Balanced decisions and rules between organizational policy and human needs help the acceptance of own workplace lost in non-territorial offices. Originality/value – Personalization is a well-researched subject; as applied in non-territorial offices, it is not well researched yet. This research paper suggests that aspects of emotion and psychological need should be considered as well in the development of a non-territorial office.Real Estate and HousingArchitecture and The Built Environmen

De Academische Werkplek

Stichting Kenniscentrum Center for People and BuildingsArchitecture and The Built Environmen

Activiteitenpatronen lijken gelijk te blijven: Goede basis voor de inrichting van activiteitgerelateerde kantooromgeving

Kantoorinrichting – en dus ook de werkomgeving – verandert. Een eigen vaste plek is voor veel medewerkers niet meer vanzelfsprekend. Om de juiste en noodzakelijke functionaliteiten aan te bieden waarmee medewerkers goed (of zelfs beter) hun werk kunnen doen, is het van belang informatie te verzamelen over de werkzaamheden van de medewerkers.Real Estate and HousingArchitecture and The Built Environmen

PACT: Calculating nWoW accomodation that suits the organisations' work processes

Workplace change and New Ways of Working (NWoW) seem to have become a fixed value in FM practice in the Netherlands today. Stimulated by new technological possibilities and maybe even by the world-wide crisis, companies are rethinking their office environments. The possibility to work anytime and anywhere seems key. However this requires a different approach to quantify the needed space and determine the types of workplaces to fit an organisations’ processes. Since one employee is no longer automatically linked to one (specific) desk, and employees are expected to choose an appropriate workplace depending on the task at hand, the calculation of the needed floor space has become more complex. The expected attendance (presence in the office) needs to be quantified to give an indication of how much ‘desk space’ needs to be facilitated. However one also needs to take the activities that employees perform into account, to be able to specify different types of workplaces that can accommodate them. For this purpose a new calculation model was created. The PACT (Places and ACTivities) calculation model allows us to gain insight in the number and type of spaces needed, modulated by different scenarios and fitting to the organisation and its work processes. Additionally calculations can be limited to an existing framework (e.g.: the dimensions of the current building) as calculating a completely ‘hypothetical’ building often has little value. New variables in the model allow for calculations to be limited by dimension and time constraints. Different scenarios help to discover which space requirements fit the ambitions and work processes of the organisation best. Through manipulation of different variables in PACT, valuable insight can be obtained into the number of work spaces (of specific types) needed. Moreover they allow us to consciously consider an ‘allowed level of margin’ while determining the dimensions of a work space (where the possibility of providing too many work places and the possibility of providing too little places is optimal).Real Estate and HousingArchitecture and The Built Environmen

Imagineering van de werkomgeving: Bestaat het evidence based managen van de beleving van de werknemers?

Real Estate and HousingArchitecture and The Built Environmen

De CfPB indicator 2011: De beleving in kaart gebracht

De inrichting van kantoren varieert van veel werkplekken in één open ruimte tot één werkplek in een afgesloten kamer. Daar zitten allerlei varianten tussenin. Ontwikkelingen zoals Het Nieuwe Werken en het gemakkelijker op andere manieren en plaatsen kunnen werken, zijn vaak aanleiding voor een verandering van de fysieke werkomgeving. Maar hoe wordt die werkomgeving gewaardeerd door de gebruikers? Het is voor organisaties vaak wenselijk om zich met soortgelijke organisaties en huisvestingsconcepten te vergelijken. Wat zijn de verschillen?Real Estate and HousingArchitecture and The Built Environmen

Indicator met tevredenheid: Benchmarken op waardering huisvesting

Om adequaat te kunnen sturen op de huisvesting heeft een organisatie goede informatie nodig. Onderzoeksresultaten over gebruik en beleving van de huisvesting vormen een belangrijke kennisbron. Hieraan kan een organisatie aflezen of de doelstellingen zijn bereikt. Kale cijfers zijn echter niet altijd voldoende informatief. Hoe verhoudt de waardering van de huisvesting zich tot die van andere organisaties? Is de medewerkertevredenheid of de ervaren arbeidsproductiviteit hoger of lager dan gemiddeld? Geven de resultaten aanleiding tot interventies? De CfPB tevredenheidsindicator biedt uitkomst.Real Estate and HousingArchitecture and The Built Environmen

Accommodating new ways of working: lessons from best practices and worst cases

Purpose – The purpose of this study is to explore which factors may explain the high or low percentages of satisfied employees in offices with shared activity-based workplaces. Design/methodology/approach – The paper compares data on employee satisfaction from two cases with remarkably high satisfaction scores and two cases with significantly lower satisfaction scores (total N = 930), all of the same organisation. These cases were selected from a database with employee responses to a standardised questionnaire in 52 flexible work environments. In the four case studies, also group interviews were conducted. Findings – Overall, there are large differences in employee satisfaction between cases with, at first sight, a similar activity-based office concept. The main differences between the best and worst cases regard employee satisfaction with the interior design, level of openness, subdivision of space, number and diversity of work places and accessibility of the building. Employee satisfaction shows to be influenced by many physical characteristics of the work environment and by the implementation process. Satisfaction with the organisation may have an impact as well. Research limitations/implications – Almost all cases regard Dutch organisations. Due to the lack of quantitative scales to define the physical characteristics of the work environment, the study is mainly descriptive and explorative and does not include advanced multivariate statistical analyses. Practical implicationsThe data revealed clear critical success factors including a supportive spatial layout to facilitate communication and concentration, attractive architectural design, ergonomic furniture, appropriate storage facilities and coping with psychological and physical needs, such as privacy, thermal comfort, daylight and view. Critical process factors are the commitment of managers, a balance between a top-down and a bottom-up approach and clear instructions on how to use activity-based workplaces. Originality/value – The study connects descriptive research with inductive reasoning to explore why employees may be satisfied or dissatisfied with flex offices. It is based on a combination of quantitative survey data from 52 cases and a closer look at two best cases and two worst cases based on qualitative data from interviews and personal observations. The study has high practical value due to the integral approach that incorporates many items of the physical environment and context factors like the implementation process.Accepted Author ManuscriptReal Estate Managemen

Activity wizard: Kennis over activiteitenpatronen van medewerkers

Het doel van deze rapportage is om de totstandkoming en het gebruik van activiteitenprofielen voor huisvestingsoplossingen te beschrijven. Activiteiten in het werk worden op enig moment, voor een bepaalde duur, op een bepaalde locatie en in een bepaalde ruimte uitgevoerd. De dynamische afstemming van activiteiten van mobiele mensen op de beschikbaarheid van werkruimten kenmerkt de actuele huisvestingsproblematiek. De gebruikte onderzoeksmethode kenmerkt zich door beschrijving vanuit zowel de literatuur als eerder onderzoek van het CfPB. In deze rapportage staan de voor- en nadelen beschreven van de manieren op profielen op te stellen. Daarnaast zijn met behulp van statistische methoden activiteitenprofielen opgesteld, die een indruk geven van het algemene activiteitenpatroon als mede de patronen per sector. Als resultaten zijn te noemen de kennis over functieprofielen ten opzichte van activiteitenprofielen en de te hanteren methoden voor het opstellen van activiteitenprofielen. Daarnaast zijn eerste resultaten te presenteren over de activiteitenpatronen in bepaalde sectoren en een algemeen activiteitenprofiel. De waarde voor praktijkgebruikers bestaat eruit dat de bouwstenen voor huisvesting zoals activiteiten, ruimte dynamisch in de tijd afgestemd kunnen worden. Hierdoor kan huisvestingsefficiency verbeterd worden en kosten bespaard. Vervolgonderzoek moet zicht richten op het verder ontwikkelen en exploreren van de mogelijke methoden om activiteitenpatronen binnen organisaties te bepalen. Daarnaast richt toekomstig onderzoek zich op ontwikkelingen in tijd.Real Estate and HousingArchitecture and The Built Environmen