Riverbank Financial: Balancing the Pendulum

The primary learning objective of this case is to discuss the balance between technology and customer focus in order to maximize IT effectiveness in the organization. The case illustrates the changing role of the information technology (IT) division within a large Canadian financial institution

The Sustainability of a Smartcard for Micro e-Payments

This paper presents an empirical study on the use of a smartcard namely Octopus for micro e-payments in Hong Kong. The Octopus was initially designed to enable several public transport service providers such as subways, railways, buses and ferries to share a common platform for fare collection and settlement. Recently, it has been used to facilitate micro e-payments in selected service sectors. Individual customers can conveniently use a computerized smartcard for purchasing selected goods and services. A customer-oriented investigation suggests that perceived convenience of use, automatic add-value services, security, reliability, perceived ease of use, perceived usefulness and merchant support significantly influence continued use of the Octopus smartcard. Our empirical work provides useful information for developing sustainable smartcards for e-payments in different business environments

BEYOND MODES: A NEW TYPOLOGY OF ISD CONTROL

This study focuses on the role of information systems development (ISD) control as a means to better understand the underlying elements of ISD methodologies. Based on Ackoff’s general systems theory, we propose a new typology of ISD control that moves beyond the de facto standard in ISD research: control modes. Through twenty-six interviews at four organizations, we find that our typology aids in distinguishing between control dimensions within structured and flexible development to a greater extent than control modes would allow. Our paper also discusses possible reasons why the benefits of agile development may become diluted in organizations where both flexible and structured methods are employed. This work contributes to the advancement of ISD control theory and provides useful insights for practitioners responsible for the governance of ISD projects

Digital Entrepreneurship: What is New if Anything?

Editoria

An Exploratory Study of Factors Influencing the Relationship Between Project Management Style and Project Success

A recent study by Barki, Rivard and Talbot (1997) identified a contradiction between project management practice and theoretical expectation. One possible explanation for this contradiction is the influence of other factors on the relationship between management style and project success. This paper presents results from an exploratory study designed to identify other important factors. The contribution of this paper is the introduction of a conceptual model that more thoroughly explains the relationship between project management style and project success. On-going research will empirically validate this model making a more valuable contribution to IS research

Shift: a new mindset for sustainable execution

SHIFT provides managers with tools to identify and remedy barriers to effective strategy execution in their organizations

Digital value systems and sustainability

The information systems (IS) literature has a long tradition of research examining challenges inherent in realizing expected business value and competitive advantage from their digital investments (Kohli & Devaraj, 2003), so how is it possible that the success rate on digital transformation initiatives is reported to be no greater than 30% (Bellantuono et al. 2021)? Leveraging an extended definition of digital transformation as ‘a socioeconomic change across individuals, organizations, ecosystems, and societies that are shaped by the adoption and utilization of digital technologies’ Dabrowska et al.’s (2022), this chapter introduces the overall structure of the book by defining a digital value system as three unique sub-systems: societal value system, organizational value system, and functional value system. The link to sustainable business practices is also established by describing the evolution of Internet Technology and differentiating sub-systems based on paradoxical tensions that digital technology can resolve