Measuring Moral Inconsistencies in Large Language Models

A Large Language Model (LLM) is considered consistent if semantically equivalent prompts produce semantically equivalent responses. Despite recent advancements showcasing the impressive capabilities of LLMs in conversational systems, we show that even state-of-the-art LLMs are highly inconsistent in their generations, questioning their reliability. Prior research has tried to measure this with task-specific accuracy. However, this approach is unsuitable for moral scenarios, such as the trolley problem, with no "correct" answer. To address this issue, we propose a novel information-theoretic measure called Semantic Graph Entropy (SGE) to measure the consistency of an LLM in moral scenarios. We leverage "Rules of Thumb" (RoTs) to explain a model's decision-making strategies and further enhance our metric. Compared to existing consistency metrics, SGE correlates better with human judgments across five LLMs. In the future, we aim to investigate the root causes of LLM inconsistencies and propose improvements.Comment: Accepted at BlackBoxNLP 2023, Co-located with EMNLP 202

K-PERM: Personalized Response Generation Using Dynamic Knowledge Retrieval and Persona-Adaptive Queries

Personalizing conversational agents can enhance the quality of conversations and increase user engagement. However, they often lack external knowledge to tend to a user’s persona appropriately. This is particularly crucial for practical applications like mental health support, nutrition planning, culturally sensitive conversations, or reducing toxic behavior in conversational agents. To enhance the relevance and comprehensiveness of personalized responses, we propose using a two-step approach that involves (1) selectively integrating user personas and (2) contextualizing the response with supplementing information from a background knowledge source. We develop K-PERM (Knowledge-guided PErsonalization with Reward Modulation), a dynamic conversational agent that combines these elements. K-PERM achieves state-of-the-art performance on the popular Fo- Cus dataset, containing real-world personalized conversations concerning global landmarks. We show that using responses from K-PERM can improve performance in state-ofthe- art LLMs (GPT 3.5) by 10.5%, highlighting the impact of K-PERM for personalizing chatbots.

K-PERM: Personalized Response Generation Using Dynamic Knowledge Retrieval and Persona-Adaptive Queries

Personalizing conversational agents can enhance the quality of conversations and increase user engagement. However, they often lack external knowledge to appropriately tend to a user’s persona. This is crucial for practical applications like mental health support, nutrition planning, culturally sensitive conversations, or reducing toxic behavior in conversational agents. To enhance the relevance and comprehensiveness of personalized responses, we propose using a two-step approach that involves (1) selectively integrating user personas and (2) contextualizing the response by supplementing information from a background knowledge source. We develop K-PERM (Knowledge-guided PErsonalization with Reward Modulation), a dynamic conversational agent that combines these elements. K-PERM achieves state-of-the- art performance on the popular FoCus dataset, containing real-world personalized conversations concerning global landmarks.We show that using responses from K-PERM can improve performance in state-of-the-art LLMs (GPT 3.5) by 10.5%, highlighting the impact of K-PERM for personalizing chatbots