10 research outputs found
Examining the Internal-External Determinants of International Joint Venture (IJV) Marketing Performance in Thailand
- Author
- Anderson E.
- Barkema H.G.
- Beamish P.W.
- Beamish P.W.
- Beamish P.W.
- Blodgett L.L.
- Buckley P.J.
- Calantone R.J.
- Cavusgil S.T.
- Chetty S.K.
- Cullen J.B.
- Dominguez L.V
- Douglas S.F.
- Dymsza W.A.
- Fey C.F.
- Geringer J.M.
- Gomes-Casseres B.
- Habib G.M.
- Inkpen A.C.
- Jacque L.L.
- Johnson J.L.
- Julian C.C.
- Koch M.J.
- Lee C.
- Lin J.L.
- Lin X.
- Makino S.
- Makino S.
- McDougall P.P.
- O'Cass A.
- Pitt L.F.
- Sarkar M.
- Simonin B.L.
- Sohn J.H.D.
- Spekman R.E.
- Stier K.
- Tallman S.B.
- Yan A.
- Yan A.
- Zairi M.
- Publication venue
- 'Elsevier BV'
- Publication date
- Field of study
Customer emotions in service failure and recovery encounters
- Author
- A. Mehrabian J.A. Russell
- A. Rafaeli R. Sutton
- A.G. Tombs J.R. McColl-Kennedy
- A.H. Fischer P.M.R. Mosquera, A.E.M. van Vianen, A.S.R. Manstead
- A.K. Smith R.N. Bolton
- A.M. Isen
- A.R. Hochschild
- A.S. Mattila C.A. Enz
- B. Schneider D. Bowen
- B. Shiv A. Fedorikhin
- B. Weiner
- B.A. Sparks V.J. Callan
- B.E. Ashforth R.H. Humphrey
- B.E. Ashforth R.H. Humphrey
- B.L. Alford D. Sherrell
- C. Derbaix
- C. Homburg R.M. Stock
- C.E. Izard
- C.E. Izard
- C.E.J. Hartel W.J. Zerbe, N.M. Ashkanasy
- C.S. Brown B. Sulzer-Azaroff
- D. Bowen B. Schneider, S. Kim
- D. Watson L.A. Clark, A. Tellegen
- D.A. Levy P.R. Nail
- D.B. Holt
- D.C. Renshaw
- D.J. Howard C. Gengler
- D.T. Nguyen J.R. McColl-Kennedy
- E. Hatfield J.T. Cacioppo, R.L. Rapson
- E.J. Arnould L.L. Price
- F. Heider
- G.R. Foxall G.E. Greenley
- G.R. Foxall G.E. Greenley
- G.R. Foxall M.M. Yani-de-Soriano
- G.V. Fiebig M.W. Kramer
- H. Holmes S. Tangtongtavy
- H. Mano R.L. Oliver
- H.C. Triandis
- H.H. Kelley J.L. Michela
- J. Fitness
- J.A. Edell M.C. Burke
- J.A. Russell
- J.A. Russell G.A. Pratt
- J.A. Ruth F.F. Brunel, C.C. Otnes
- J.C. Huefner H.K. Hunt
- J.E.G. Bateson
- J.F. Yates
- J.G. Blodgett D.H. Granbois, R.G. Walters
- J.L. Deffenbacher R.S. Lynch, E.R. Oetting, R.C. Swaim
- J.R. McColl-Kennedy B.A. Sparks
- J.R. McColl-Kennedy C.S. Daus, B.A. Sparks
- J.R. McColl-Kennedy R.D. Anderson
- K.R. Scherer
- K.R. Scherer
- L. Dubé G. Ferland, D.S. Moskowitz
- L. Dubé K. Menon
- L. Dubé K. Menon
- L. Dubé-Rioux
- L.C. Harris K.L. Reynolds
- L.L. Berry A. Parasuraman
- L.L. Price E.J. Arnould, S.L. Deibler
- M.B. Holbrook R.A. Westwood
- M.L. Richins
- M.T. Pham J.B. Cohen, J.W. Pracejus, G.D. Hughes
- N. Stephens K.P. Gwinner
- N.M. Ashkanasy C.E.J. Hartel, W.J. Zerbe
- N.N. Bechwati M. Morrin
- P. Ekman
- P. Ekman W.V. Friesen
- P. Gardner
- P. Shaver J. Schwartz, D. Kirson, C. OâConnor
- P.G. Patterson T. Smith
- P.G. Patterson T. Smith
- P.T.P. Wong B. Weiner
- R. Batra M. Holbrook
- R. Bennett C.E.J. HĂ€rtel, J.R. McColl-Kennedy
- R. Lawton A. Nutter
- R. Plutchik
- R. Plutchik H. Kellerman
- R.A. Fullerton G. Punj
- R.A. Westbrook
- R.A. Westbrook R.L. Oliver
- R.I. Sutton
- R.I. Sutton A. Rafaeli
- R.J. Donovan J.R. Rossiter, G. Marcoolyn, A. Nesdale
- R.J. Larsen E. Diener
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver R.A. Westbrook
- R.L. Oliver R.T. Rust, S. Varki
- R.P. Bagozzi M. Gopinath, P.U. Nyer
- R.R. Holt
- R.S. Lazarus
- R.W. Novaco
- S. Erevelles
- S. Erevelles C. Leavitt
- S.C. Schmukle B. Egloff, L.R. Burns
- S.D. Pugh
- S.G. Barsade
- S.J. Grove R.P. Fisk, J. Joby
- S.L. Vargo R.F. Lusch
- S.M. Keaveney
- T. DeWitt M.K. Brady
- T. Fujihara T. Kohyama, J.M. Andreu, J.M. Ramirez
- T. Kunin
- T. Kunin
- T.E. Muller D.K. Tse, R. Venkatasubramaniam
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- V. Liljander T. Strandvik
- V.A. Zeithaml L.L. Berry, A. Parasuraman
- V.S. Folkes
- V.S. Folkes
- V.S. Folkes S. Koletsky, J.L. Graham
- W. Tsai Y. Huang
- W.C. Tsai
- W.J. Havlena M.B. Holbrook
- Y. Yi
- Y.K. Kim A.K. Smith
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2006
- Field of study
Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employeeâcustomer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences
Inside Contractual Joint Ventures in China: Ownership Advantage, Resource Contribution and Management Control
- Author
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
Die Messung von Joint-Venture-Erfolg
- Author
- A. Ariño
- A. Boateng
- A. Parkhe
- A. Parkhe
- A. Yan
- A.C. Inkpen
- A.I. Millington
- A.T. Mohr
- B. Gomes-Casseres
- B. Kogut
- C. Dhanaraj
- C. Dhanaraj
- E. Anderson
- E.W. Rogers
- G. Nakos
- H. Ren
- J. Bae
- J.M. Geringer
- J.M. March
- K.W. Glaister
- L. Hatfield
- L.L. Blodgett
- M. Demirbag
- M.J. Oesterle
- M.J. Robson
- M.Ă. LĂłpez-Navarro
- N. Venkatraman
- O. Yeheskel
- P. Kale
- P.W. Beamish
- R. Krishnan
- T. Isobe
- T. Saxton
- T.C. Powell
- T.D. Wall
- Y. Gong
- Y. Luo
- Y. Luo
- Y.L. Doz
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/2012
- Field of study
The Effects of Relationship Values and Organizational Justices on Long-Term Orientation: The Roles of Staff-Based and Firm-Based Loyalty
- Author
- Alexander S.
- Anderson E.W.
- Blodgett J. G.
- Bolton R. N.
- Chow S.
- Cohen-Charash Y.
- Colquitt J. A.
- Cropanzano R.
- Cropanzano R.
- Doney P.M
- Erdogan B.
- Eriksson K.
- Folger R.
- Fornell C.
- Ganesan S.
- Greenberg J.
- Gundlach G.T.
- Hair J. F.
- Heide J.B.
- Hulland J.
- Konovsky M.A.
- Lam S. Y.
- Luo Y.
- Maxham J.G.
- Moorman R. H.
- Morgan R.M.
- Palmatier R. W.
- Podsakoff P. M.
- Price L.L.
- Sheppard B. H.
- Sirdeshmukh J.
- Sweeney P.D.
- Tenenhaus M.
- Tyler T. R.
- Wilson D.T.
- Publication venue
- 'Korea Research Academy of Distribution and Management'
- Publication date
- Field of study
Fairness als Determinante des Serviceerlebnisses â ein theoretischer Ăberblick
- Author
- A. Aravindakshan
- A. Helkkula
- A. Parasuraman
- A. Sargeant
- A. Susskind
- A.K Smith
- B. Schneider
- B.P. Niehoff
- C. Goodwin
- C. Pizzutti-dos Santos
- D. Kahneman
- D.M. Szymanski
- D.P. Scarlicki
- D.S. Pathak
- E.A. Lind
- I. Daskalopoulou
- J. Greenberg
- J. Hogan
- J. Hwang
- J. Thibaut
- J. Wirtz
- J.A. Colquitt
- J.G. Blodgett
- J.G. Maxham III
- J.S. Adam
- J.W. Alba
- J.W. Huppertz
- K. Bos Van den
- K. Bos Van den
- K. Seiders
- L. Bolton
- L. Bolton
- L. Xia
- L.L. Berry
- M. Bruhn
- M. Deutsch
- M. Kleinaltenkamp
- M. L. Richins
- M. Lupfer
- M.A. Konovsky
- M.J. Bitner
- M.K. Brady
- M.L. Meuter
- M.R. Carrell
- P. Aurier
- P.G. Patterson
- P.R. Darke
- R. Griffeth
- R. Stock
- R.C. Blattberg
- R.H. Moorman
- R.L Oliver
- R.L. Oliver
- S. Maxwell
- S.E. Kimes
- S.S. Andaleeb
- S.S. Masterson
- S.S. Tax
- S.W. Gilliland
- T.R. Rust
- V. Zeithaml
- W. Austin
- W. Engelhardt
- W. Mueller
- X. Han
- Y. Cohen-Charash
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/2011
- Field of study
A Proposed Analytical Framework to Study the Determinants of Cooperation in International Joint Ventures
- Author
- Adler P.S
- Baeney J.B
- Barney J.B
- Baron D.P
- Beamish P.W
- Bensaou M
- Bidault F
- Blodgett L.L
- Bresnen M
- Cohen W.M
- Das T.K
- Deutsch M
- DiMaggio P.J
- Eisenhardt K.M
- Fujimoto T
- Gann D.M
- Geringer J.M
- Gerwin D
- Gomes-Casseres B
- Granovetter M
- Grossman S.J
- Gulati R
- Harrigan K.R
- Hennart J.-F
- Hennart J.-F
- Hobday M
- Inkpen A.C
- Inkpen A.C
- Jarillo J.C
- Joskow P.L
- Kadefors A
- Kee H.W
- Klein B.
- Kogut B
- Kogut B
- Lazar F.D
- Macaulay S
- Macneil I.R
- Midler C
- Osborn R.N
- Park S.H
- Reuer J.J.
- Rindfleisch A
- Ring P.S
- Ring P.S
- Rosseau D.M.
- Rotter B.J
- Sako M
- Sako M
- Sitkin S.B
- Smith K.G.
- Sobrero M
- Szulanski G
- Teece D.J.
- Uzzi B
- Vickers J
- Wernerfelt B
- Wheelwright S.C
- Williamson O.E
- Zaheer A.
- Zand D.E
- Zollo M
- Publication venue
- 'Korean Society of Strategic Management'
- Publication date
- Field of study
Service recovery in higher education: Does national culture play a role?
- Author
- Abdullah F.
- Ahuvia A.
- Alexander E. Reppel
- Anderson C.M.
- Armstrong M.
- Athiyaman A.
- Banwet D.
- Bennett R.
- Berger C.
- Bhandari M.
- Bingham F.B.
- Bitner M.
- Blodgett J.G.
- Botschen G.
- Bove L.L.
- Bove L.L.
- Bradley G.L.
- Browne B.
- Chapleo C.
- Cheetham G.
- Chen C.C.
- Chung R.
- Cornelius-White J.
- Cubillo J.
- Curran J.M.
- Davis J.C.
- De Mooij M.
- Deeter-Schmelz D.R.
- Desai S.
- Duffy J.
- Faranda W.T.
- Frankel R.
- Frankel R.
- Gengler C.E.
- Gengler C.E.
- Gengler C.E.
- Granitz N.A.
- Greenberg J.
- Gremler D.D.
- Gruber T.
- Gruber T.
- Gruber T.
- Gutman J.
- Hall E.T.
- Harris L.C.
- Hart C.W.L.
- Helgesen Ă.
- Hemsley-Brown J.
- Hemsley-Brown J.
- Heslop L.A.
- Hofstede G.
- Hofstede G.
- Hwarng H.B.
- Ilma Nur Chowdhury
- Ivy J.
- Iyer R.
- Johnson M.D.
- Johnston R.
- Kano N.
- Kanousi A.
- Karande K.
- Kau A.
- Kennedy M.S.
- Lee S.
- Lidén S.B.
- Littlewood W.
- Littlewood W.
- Lowrie A.
- Löfgren M.
- Maheswaran D.
- Maringe F.
- Markus H.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Mattila A.S.
- Matzler K.
- Matzler K.
- Maxham J.G.
- Mazzarol T.
- McColl-Kennedy J.R.
- McColl-Kennedy J.R.
- McCollough M.A.
- Michel S.
- Mount D.J.
- Mukherjee A.
- Mullen M.R.
- Ng S.
- Nilsson-Witell L.
- Nyer P.
- Patterson P.
- Paul M.
- Priporas C.
- Reynolds T.J.
- Reynolds T.J.
- Ringberg T.
- Rokeach M.
- Schoefer K.
- Schwartz S.
- Schwiebert V.L.
- Scott S.
- Seawright K.
- Smith A.K.
- Soares A.M.
- Sohail M.
- Steenkamp J-B.E.M.
- Steenkamp J-B.E.M.
- Stewart K.L.
- Straus M.A.
- Swan J.E.
- Swanson S.R.
- Swanson S.R.
- Szmigin I.
- Tax S.S.
- Tax S.S.
- Thompson D.V.
- Thorsten Gruber
- Voss R.
- Voss R.
- Voss R.
- Winsted K.F.
- Wiseman R.L.
- WĂŠraas A.
- Yuksel A.
- Zanoli R.
- Zeithaml V. A
- Zemke R.
- Zemke R.
- Zhang J.
- Zhang Q.
- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
PET/CT in Abdominal and Pelvic Malignancies: Principles and Practices
- Author
- A. Becherer
- A. Chao
- A. Iagaru
- A. Imperiale
- A. Jemal
- A. Loft
- A. RodrĂguez-FernĂĄndez
- A. Shiozaki
- A. Stahl
- A. Surbone
- A.B. Elaini
- A.C. Kole
- A.C. Rebollo-Aguirre
- A.J. Lemke
- A.K. Berthelsen
- A.K. Singh
- B. Bagheri
- B. Böhm
- B. Rehani
- B. Wiering
- B.E. Hillner
- B.L. Shulkin
- C. Cohade
- C. Cohade
- C. Hofer
- C. Pfannenberg
- C. Sperti
- C. Sperti
- C. Testa
- C. Valls
- C.D. Anderson
- C.H. Lai
- C.P. Duong
- C.R. Divgi
- D. Rinne
- D.A. Anjos
- D.E. Kang
- D.J. Brenner
- D.V. Sahani
- D.W. Barker
- E. Bastiaannet
- E. Even-Sapir
- E. Kamel
- E.M. Caoili
- E.M. Kamel
- E.M. Rohren
- E.M. Rohren
- F. Crippa
- F. Gutman
- F. Moog
- F. Pakzad
- F. Yamamoto
- F.L. Flanagan
- F.M. Mottaghy
- G. Antoch
- G. Antoch
- G. Antoch
- G. Jerusalem
- G. Jerusalem
- G. Zettinig
- G.C. Mackie
- G.J. Burkill
- G.L. Fey
- G.T. Smith
- G.U. Hung
- G.W. Goerres
- G.W. Goerres
- H. Abdel-Nabi
- H. Guo
- H. Jadvar
- H. Kuehl
- H. Lerman
- H. Miyakita
- H. Petrowsky
- H. Schöder
- H. Schöder
- H. Shoda
- H.B. Prabhakar
- H.H. Chung
- H.J. Choi
- H.K. Pannu
- H.L. Westreenen van
- H.M. Abdel-Dayem
- H.M. Ufford van
- H.W. Yeung
- H.W. Yeung
- I. Borbath
- I. Gayed
- I. KantorovĂĄ
- I.F. Ciernik
- I.J. Liu
- I.J. Liu
- I.J. Park
- I.R. Kamel
- J. Esthappan
- J. Kowalski
- J. Schwimmer
- J. Votrubova
- J.A. Shin
- J.C. Mansour
- J.D. Wagner
- J.D. Wagner
- J.E. Gershenwald
- J.F. Bruzzi
- J.H. Kim
- J.L. Alberini
- J.M. Skibber
- J.N. Talbot
- J.O. Prior
- J.S. Lim
- J.W. Friedberg
- K. Kinkel
- K. Tanaka
- K.D. Stumpe
- K.G. Yeoh
- L. Kostakoglu
- L. Kostakoglu
- L. Kostakoglu
- L. Sun
- L. Sun
- L. Sun
- L.B. Chen
- L.J. Havrilesky
- L.J. Weng
- L.J. Zhang
- L.L. Pu
- L.S. Freudenberg
- M. Allen-Auerbach
- M. Cimitan
- M. Coleman
- M. Conti
- M. Hoffmann
- M. Hutchings
- M. Mukai
- M. Westerterp
- M. Yancovitz
- M.A. Blake
- M.A. Blake
- M.A. Khan
- M.D. Gilman
- M.D. Gross
- M.J. Gollub
- M.J. Reinhardt
- M.J. Reinhardt
- M.R. Hersh
- M.R. Kell
- M.S. Dilhuydy
- M.S. Falk
- N. Oyama
- N. Oyama
- N. Pandit-Taskar
- N. Subhas
- N. Watanabe
- N.G. Mikhaeel
- N.G. Mikhaeel
- N.S. Majhail
- O. Drieskens
- O.N. Gofrit
- P. Crespo
- P. Flamen
- P. Plaza
- P. Singh
- P. Veit
- P. Veit-Haibach
- P.D. Maldjian
- P.D. Shreve
- P.D. Shreve
- P.E. Valk
- P.L. Zinzani
- P.L. Zinzani
- P.R. Pfau
- P.W. Grigsby
- R. Bachor
- R. Bachor
- R. Bar-Shalom
- R. Bar-Shalom
- R. Juan de
- R. Munker
- R. Munker
- R. Suzuki
- R. Thill
- R.E. Bristow
- R.E. Bristow
- R.F. Yen
- R.H. Huebner
- R.J. Cerfolio
- R.J. Downey
- R.L. Wahl
- R.S. Holmes
- S. Bang
- S. Chong
- S. Heinrich
- S. Jana
- S. Kosuda
- S. Sironi
- S.C. Chua
- S.F. Hain
- S.G. Little
- S.H. Yuan
- S.J. Rosenbaum
- S.M. Bakheet
- S.M. Strasberg
- S.N. Reske
- S.P. Hong
- S.Y. Ryu
- T. Belhocine
- T. Beyer
- T. Hara
- T. Heinicke
- T. Kazama
- T. Koh
- T. Leong
- T. Lerut
- T. Powles
- T.C. Yen
- T.G. Zogakis
- T.J. Blokhuis
- T.M. Blodgett
- T.W. Rice
- T.Z. Belhocine
- T.Z. Wong
- T.Z. Wong
- U. Cremerius
- U. Metser
- V. Kapoor
- V.J. Lowe
- W.A. Weber
- W.D. Holder Jr
- Y. Kamiyama
- Y. Nakamoto
- Y. Nishivama
- Y. Xiu
- Y. Yoshida
- Y.S. Jhanwar
- Y.Y. Yau
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/2008
- Field of study
Service recovery: Literature review and research issues
- Author
- A. Halinen
- A. Jong De
- A. Kanousi
- A. McIlroy
- A. Palmer
- A. Palmer
- A. Parasuraman
- A. Sturdy
- A. Wong
- A. Zaugg
- A.-K. Kau
- A.B. Casado-DĂaz
- A.K. Smith
- A.K. Smith
- A.R. Andreasen
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- B. Chung
- B. Dong
- B. Mittal
- B. Stauss
- B.A. Sparks
- B.A. Sparks
- B.A. Sparks
- B.B. Holloway
- B.D. Keillor
- B.R. Lewis
- B.R. Lewis
- B.R. Lewis
- B.S.C. Liu
- C. Adamson
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Fornell
- C. Fornell
- C. Gronroos
- C. Gronroos
- C. Gronroos
- C. Homburg
- C. Johnson
- C. Ok
- C. Webster
- C.-C. Chang
- C.-P. Lin
- C.A. Warden
- C.E. Colenutt
- C.P. Bolfing
- C.R. Bell
- C.R. Bell
- C.S. Sundaram
- C.W. Craighead
- C.W.L. Hart
- D. Bailey
- D. Bamford
- D. Bejou
- D. Cranage
- D. Gilbert
- D. Grace
- D. Halstaed
- D. Halstead
- D. Halstead
- D. Lerman
- D.D. Gremler
- D.E. Bowen
- D.L. Kellogg
- D.T. Nguyen
- E. Cristobal
- E. Thwaites
- E. Tsoukatos
- E.C. Alexander
- F. Buttle
- F. Olorunniwo
- F. Olorunniwo
- F.F. Reichheld
- F.F. Reichheld
- G. Botschen
- G. Eccles
- G. NâGoala
- G.H.G. McDougall
- G.H.G. McDougall
- G.L. Shostack
- G.R. Gilbert
- H. Jones
- H. Liao
- H. Oh
- H.R. Yen
- H.T. Keh
- I. Prim-Allaz
- J. Bateson
- J. Brockner
- J. Rowley
- J. Singh
- J. Wirtz
- J.-C. Chebat
- J.-C. Chebat
- J.A.M. Duffy
- J.A.M. Duffy
- J.E. Swan
- J.G. Blodgett
- J.G. Blodgett
- J.G. Blodgett
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.J. Cronin
- J.J. Cronin
- J.L. Miller
- J.R. McColl-Kennedy
- J.R. Rossiter
- J.S. Thomas
- J.V. Simons Jr
- J.V. Simons Jr
- J.W. Licata
- K. An
- K. Aquino
- K. Basu
- K. Dutta
- K. Karande
- K. Menon
- K. Ruyter
- K. Schoefer
- K. Weber
- K.B. Yap
- K.D. Hoffman
- K.D. Hoffman
- K.E. Harris
- K.H. Hunt
- K.K. Seawright
- K.L. Reynolds
- K.V. La
- L. Walker
- L.A. Crosby
- L.A. Schlesinger
- L.K. Chan
- L.L. Berry
- L.P. Forbes
- L.P. Forbes
- L.S. Cook
- M. Chandrashekaran
- M. Colgate
- M. Colgate
- M. Colgate
- M. Cunliffe
- M. Davidow
- M. Davidow
- M. Ottenbacher
- M. Rod
- M. Volkov
- M. Zairi
- M.A. Hocutt
- M.A. Jones
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A.M. Primo
- M.C. Gilly
- M.C. Gilly
- M.J. Bitner
- M.J. Bitner
- M.J. Etzel
- M.K. Hui
- M.L. Richins
- M.P. Bunker
- M.S. Bhandari
- N. Hedrick
- N. Lorenzoni
- N. Specht
- N. Stephens
- N.Y. Wong
- O.M. Karatepe
- P. Aurier
- P. Choong
- P. McCole
- P.D. Berger
- P.G. Patterson
- P.G. Patterson
- R. Bennett
- R. Bennett
- R. Bies
- R. Bougie
- R. Hess
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Mack
- R. McMullan
- R. Morgan
- R. Priluck
- R. Priluck
- R.A. Feinberg
- R.A. Spreng
- R.A. Westbrook
- R.C. Caceres
- R.F. Hurley
- R.G. Javalgi
- R.J. Kwortnik
- R.L. Hess Jr
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.N. Bolton
- R.N. Bolton
- R.P. Leal
- R.S. Achrol
- R.S. Lapidus
- R.T. Rust
- R.T. Rust
- S. Dasu
- S. Durvasula
- S. Ganesan
- S. Michel
- S. Michel
- S. Michel
- S. Ng
- S. Taylor
- S. Taylor
- S. Weun
- S.B. Schweikhart
- S.B. Walchi
- S.J. Grove
- S.M. Goldstein
- S.M. Keaveney
- S.R. Swanson
- S.S. Andaleeb
- S.S. Tax
- S.S. Tax
- S.W. Brown
- S.W. Kelley
- S.W. Kelley
- T. Collie
- T. Collie
- T. DeWitt
- T.J. Levesque
- T.L. Keiningheim
- T.R. Tyler
- T.R. Tyler
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- T.W. Firnstahl
- V. Mittal
- V. Mittal
- V. Yanamandram
- V.A. Zeithaml
- V.A. Zeithaml
- V.A. Zeithaml
- V.P. Magnini
- V.P. Magnini
- V.S. Folkes
- V.S. Folkes
- W.-H. Huang
- Z. Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study