Evaluation of Team Quality

Competitive pressure and increasing market size have forced organizations to rely more on teams. This study has three objectives: to structure a list of attributes affecting the overall quality of a team; to use a survey tool to determine the significant ones among those attributes; and to compare between manufacturing and healthcare sectors. The data gathered were from employees working in teams in USA and China. A one-way analysis of variance and stepwise regression analysis was performed on the responses to determine team quality attributes. The ANOVA results for attributes versus teams revealed team efficacy, team trust, personality and skills & knowledge as significant. The stepwise regression analysis for team quality versus other attributes (for all the teams combined) showed that job satisfaction and team trust were significantly affecting the overall team quality. Analyses showed differences between China and USA.