CORE

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    5 research outputs found

    The nature of the service quality and satisfaction relationship

    Author
    Publication venue
    'Emerald'
    Publication date
    Field of study
    No full text
    Crossref

    Linking the hierarchical service quality model to customer satisfaction and loyalty

    Author
    Publication venue
    'Emerald'
    Publication date
    Field of study
    No full text
    Crossref

    Effects of exit barriers on word of mouth activities

    Author
    Publication venue
    'Emerald'
    Publication date
    Field of study
    No full text
    Crossref

    Nomological validity of the Net Promoter Index question

    Author
    Publication venue
    'Emerald'
    Publication date
    Field of study
    No full text
    Crossref

    WORD OF MOUTH OPPORTUNITY: WHY RECOMMENDATION LIKELIHOOD OVERESTIMATES POSITIVE WORD OF MOUTH

    Author
    Publication venue
    'Informa UK Limited'
    Publication date
    Field of study
    No full text
    Crossref
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