1 research outputs found
Customer Reactions to Conflict Management: A Review and Empirical Evidence from Two Service Industries
- Author
- Adams J.S.
- Agarwal J.
- Amason A.C.
- Anderson E.W.
- Anderson J.C.
- Anderson W.D.
- Ashill N.J.
- Auha S.
- Barki H.
- Battaglia D.
- Berghman L.
- Berry L.L.
- Berry L.L.
- Beverland M.
- Beverland M.M.
- Bhandari M.S.
- Bitner M.J.
- Bitner M.J.
- Bloemer J.
- Bollen K.
- Bolton R.N.
- Bolton R.N.
- Boonsathorn W.
- Bowen J.
- Bradford K.D.
- Brunner T.A.
- Cahill D.L.
- Carr C.L.
- Celuch K.
- Chiou J.-S.
- Choi K.-S.
- Chu K.
- Chu P.
- Cranage D.
- Cranage D.A.
- Dahl D.W.
- Danesh S.
- DeConinck J.B.
- Doney P.M.
- Dorsch M.J.
- dos Santos C.
- Doucet L.
- Du J.
- Dubinsky A.J.
- Duffy J.A.M.
- Dwyer F.R.
- Fornell C.
- Friedman R.
- Gabbott M.
- Ganesan S.
- Gilaninia S.
- Grönroos C.
- Ha H.
- Hartline M.D.
- Hartmann A.W.
- Hennig-Thurau T.
- Hennig-Thurau T.
- Hennig-Thurau T.
- Hess R.L.
- Hofstede G.
- Homburg C.
- Homburg C.
- Homburg C.
- Janssen O.
- Javalgi R.G.
- Jehn K.A.
- Johnston R.
- Joshi A.W.
- Jumaev M.
- Kanousi A.
- Karande K.
- Kau A.-K.
- Koc E.
- Koppitsch S.
- La K.V.
- Lapidus R.S.
- Lapré M.A.
- Liao N.N.H.
- Liden S.B.
- Ma Z.
- Ma Z.
- Macintosh G.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Malhotra N.K.
- Marchand D.
- Matanda M.J.
- Mattila A.S.
- Mattila A.S.
- Maxham J.G.
- Mazaheri E.
- McColl R.
- McCollough M.A.
- Meng J.
- Mittal B.
- Moorman C.
- Morgan R.M.
- Naidu A.
- Ndubisi N.O.
- Ndubisi N.O.
- Ndubisi N.O.
- Ndubisi N.O.
- Nguyen B.
- Nguyen D.T.
- Oliver R.L.
- Oliver R.L.
- Palmatier R.W.
- Pepitone A.
- Podsakoff P.M.
- Rahim M.A.
- Reichheld F.
- Reichheld F.
- Reinartz W.
- Richter A.W.
- Rosenberg L.
- Rust R.T.
- Rust R.T.
- Sabharwal N.
- Sandvik K.
- Saxe R.
- Schurr P.H.
- Schweikhart S.B.
- Selnes F.
- SetĂł-Pamies D.
- Shaikh Ali S.
- Singh J.
- Smith J.S.
- Song M.
- Tax S.S.
- Vázquez-Casielles R.
- Walsh G.
- Walsh G.
- Wan L.C.
- Warren R.K.
- Williams M.R.
- Wirtz J.
- Wirtz J.
- Woodside A.G.
- Yang J.
- Yang Z.
- Zhang J.
- Zhao L.
- Zineldin M.
- Publication venue
- 'Emerald'
- Publication date
- Field of study
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