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1 research outputs found
The Effect of Relationship Benefits on Customer Citizenship Behavior Mediated by Gratitude and Customer Satisfaction: Focusing on the Hair Salon and Dental Clinic Service
Author
Bartlett M. Y. and DeSteno, D.
Bendapudi N. and Leono, R. P.
+42ย more
Bettencourt L. A.
Bove L. L.
Carey J. R.
De Wulf K.
Eggert A. and Ulaga, W.
Fornell C. and Larcker, D. F.
Groth M.
Grove S. J. and Fisk, R. P.
Gwinner K. P.
Han H. and Kim, W.
Hennig-Thurau T.
Johnson J. W. and Rapp, A.
Kim Y. K.
La S. and Choi, B.
McCullough M. E.
McCullough M. E.
Morales A. C.
Oliver R. L.
Oliver R. L.
Palmatier R. W.
Reichheld F. F. and Sasser, W. E.
Reynolds K. E. and Beatty, S. E.
Rosaria V. and Foxall, G. R.
Soscia I.
Tsang J.
W.
Weiner B.
Yen H. J. R. and Gwinner, K. P.
Yim C. K.
Zeithaml V. A.
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Publication venue
'Korea Service Management Society'
Publication date
Field of study
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