Constructing Effective Customer Feedback Systems -- A Design Science Study Leveraging Blockchain Technology

Organizations have to adjust to changes in the ecosystem, and customer feedback systems (CFS) provide important information to adapt products and services to changing customer preferences. However, current systems are limited to single-dimensional rating scales and are subject to self-selection biases. This work contributes design principles for CFS and implements a CFS that advances current systems by means of contextualized feedback according to specific organizational objectives. It also uses blockchain-based incentives to support CFS use. We apply Design Science Research (DSR) methodology and report on a longitudinal DSR journey considering multiple stakeholder values. We conducted expert interviews, design workshops, demonstrations, and a four-day experiment in an organizational setup, involving 132 customers of a major Swiss library. This validates the identified design principles and the implemented software artifact both qualitatively and quantitatively. Based on this evaluation, the design principles are revisited and conclusions for the construction of successful CFS are drawn. The findings of this work advance the knowledge on the design of CFS and provide a guideline to managers and decision makers for designing effective CFS

A Taxonomy for Blockchain-based Decentralized Physical Infrastructure Networks (DePIN)

As digitalization and technological advancements continue to shape the infrastructure landscape, the emergence of blockchain-based decentralized physical infrastructure networks (DePINs) has gained prominence. However, a systematic categorization of DePIN components and their interrelationships is still missing. To address this gap, we conduct a literature review and analysis of existing frameworks and derived a taxonomy of DePIN systems from a conceptual architecture. Our taxonomy encompasses three key dimensions: distributed ledger technology, cryptoeconomic design and physicial infrastructure network. Within each dimension, we identify and define relevant components and attributes, establishing a clear hierarchical structure. Moreover, we illustrate the relationships and dependencies among the identified components, highlighting the interplay between governance models, hardware architectures, networking protocols, token mechanisms, and distributed ledger technologies. This taxonomy provides a foundation for understanding and classifying diverse DePIN networks, serving as a basis for future research and facilitating knowledge exchange, fostering collaboration and standardization within the emerging field of decentralized physical infrastructure networks

To Incentivize or Not: Impact of Blockchain-Based Cryptoeconomic Tokens on Human Information Sharing Behavior

Cryptoeconomic incentives in the form of blockchain-based tokens are seen as an enabler of the sharing economy that could shift society towards greater sustainability. Nevertheless, knowledge of the impact of these tokens on human sharing behavior is still limited and this poses a challenge to the design of effective cryptoeconomic incentives. This study applies the theory of self-determination to investigate the impact of such tokens on human behavior in an information-sharing scenario. By utilizing an experimental methodology in the form of a randomized control trial with a 2×2 factorial design involving 132 participants, the effects of two token incentives on human information-sharing behavior are analyzed. Individuals obtain these tokens in exchange for their shared information. Based on the collected tokens, individuals receive a monetary payment and build reputation. Besides investigating the effect of these incentives on the quantity of shared information, the study includes quality characteristics of the information, such as accuracy and contextualization. The focus on quantity while excluding quality has been identified as a limitation in previous work. In addition to confirming previously known effects such as a crowding-out of intrinsic motivation by incentives, which also exists for blockchain-based tokens, the findings of this paper point to a hitherto unreported interaction effect between multiple tokens when applied simultaneously. The findings are critically discussed and put into the context of recent work and ethical considerations. The theory-based-empirical study is of interest to those investigating the effect of cryptoeconomic tokens or digital currencies on human behavior and supports the community in the design of effective personalized incentives for sharing economies.ISSN:2169-353

Decrypting distributed ledger design - taxonomy, classification and blockchain community evaluation

More than 1000 distributed ledger technology (DLT) systems raising $600 billion in investment in 2016 feature the unprecedented and disruptive potential of blockchain technology. A systematic and data-driven analysis, comparison and rigorous evaluation of the different design choices of distributed ledgers and their implications is a challenge. The rapidly evolving nature of the blockchain landscape hinders reaching a common understanding of the techno-socio-economic design space of distributed ledgers and the cryptoeconomies they support. To fill this gap, this paper makes the following contributions: (i) A conceptual architecture of DLT systems with which (ii) a taxonomy is designed and (iii) a rigorous classification of DLT systems is made using real-world data and wisdom of the crowd. (iv) A DLT design guideline is the end result of applying machine learning methodologies on the classification data. Compared to related work and as defined in earlier taxonomy theory, the proposed taxonomy is highly comprehensive, robust, explanatory and extensible. The findings of this paper can provide new insights and better understanding of the key design choices evolving the modeling complexity of DLT systems, while identifying opportunities for new research contributions and business innovation.ISSN:1386-7857ISSN:1573-754

Burn-and-Mint Tokenomics: Deflation and Strategic Incentives

We provide a game-theoretic analysis of deflationary burn-and-mint tokenomics, studying individual incentives, theoretically and through numerical simulations, to identify the circumstances under which economic collapse can be avoided. We identify a necessary deflation threshold to guarantee preservation of value and propose to fix rewards in fiat as a remedy to the asymptotic underincentivization of network contributors occurring in deflationary burn-and-mint

A Taxonomy for Blockchain-based Decentralized Physical Infrastructure Networks (DePIN)

As digitalization and technological advancements continue to shape the infrastructure landscape, the emergence of blockchain-based decentralized physical infrastructure networks (DePINs) has gained prominence. However, a systematic categorization of DePIN components and their interrelationships is still missing. To address this gap, we conduct a literature review and analysis of existing frameworks and derived a taxonomy of DePIN systems from a conceptual architecture. Our taxonomy encompasses three key dimensions: distributed ledger technology, cryptoeconomic design and physicial infrastructure network. Within each dimension, we identify and define relevant components and attributes, establishing a clear hierarchical structure. Moreover, we illustrate the relationships and dependencies among the identified components, highlighting the interplay between governance models, hardware architectures, networking protocols, token mechanisms, and distributed ledger technologies. This taxonomy provides a foundation for understanding and classifying diverse DePIN networks, serving as a basis for future research and facilitating knowledge exchange, fostering collaboration and standardization within the emerging field of decentralized physical infrastructure networks

Democracy by Design: Perspectives for Digitally Assisted, Participatory Upgrades of Society

The technological revolution, particularly the availability of more data and more powerful computational tools, has led to the emergence of a new scientific field called “Computational Diplomacy”. Our work tries to define its scope and focuses on a popular subarea of it, namely “Digital Democracy”. In recent years, there has been a surge of interest in using digital technologies to promote more participatory forms of democracy. While there are numerous potential benefits to using digital tools to enhance democracy, significant challenges must be addressed. It is essential to ensure that digital technologies are used in an accessible, equitable, and fair manner rather than reinforcing existing power imbalances. This paper investigates how digital tools can be used to help design more democratic societies by investigating three key research areas: (1) the role of digital technologies for facilitating civic engagement in collective decision-making; (2) the use of digital tools to improve transparency and accountability in governance; and (3) the potential for digital technologies to enable the formation of more inclusive and representative democracies. We argue that more research on how digital technologies can be used to support democracy upgrade is needed. Along these lines, we lay out a research agenda for the future.ISSN:1877-750