Understanding Experience in Interactive Systems

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Co-experience: understanding user experiences in interaction

The topic of this article-based dissertation is the definition of user experience in user centred design. In particular, the work discusses user experiences in social interaction. To provide a framework for understanding these experiences, the concept co-experience borrows from symbolic interactionism, a theory of meaning in social interaction. The work in general follows a pragmatist philosophy. The cases in the study include one large field study on mobile multimedia messaging, one smaller field study of a new product and examples from a few concept design cases. The dissertation consists of an introduction part and six published articles

Co-experience: user experience as interaction

User experience is becoming a key term in the world of interactive product design. The term itself lacks proper theoretical definition and is used in many different, even contradictory, ways. This paper reviews various existing approaches to understanding user experience and describes three main approaches and their differences. A missing perspective is noted in all three: their focus is on only the individual having the experience and neglects the kinds of experiences that are created together with others. To address this, a new elaboration called co-experience is presented. It builds on an existing approach but borrows from symbolic interactionism to create a more inclusive interactionist framework for thinking about user experiences. Data from a study on mobile multimedia messaging are used to illustrate and discuss the framework

Understanding Experience in Interactive Systems

Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.</p

Empathic design: User experience in product design

Aalborg, Denmark168 p.: bibl., fig.; 22 c