11 research outputs found
What is the value of participating in a quality award process?
To use Total Quality Management (TQM) has for some time been a major management strategy to increasecompetitiveness and financial results. TQM can be considered as a management system consisting ofvalues, methodologies and tools with the aim to increase external and internal customer satisfaction with areduced amount of resources. One way of working with TQM and its values, methodologies and tools is toparticipate in a quality award process. The purpose of this paper is to present some research results relatedto the organizational value of participating in such a process
What is the value of participating in a quality award process?
To use Total Quality Management (TQM) has for some time been a major management strategy to increasecompetitiveness and financial results. TQM can be considered as a management system consisting ofvalues, methodologies and tools with the aim to increase external and internal customer satisfaction with areduced amount of resources. One way of working with TQM and its values, methodologies and tools is toparticipate in a quality award process. The purpose of this paper is to present some research results relatedto the organizational value of participating in such a process