Bringing emotion to work: Emotional intelligence, resistance, and the reinvention of character

This article centrally examines the sociological significance of emotional intelligence (EI) as a nascent managerial discourse. Through developing a three-way reading of the writers Richard Sennett, Daniel Goleman, and George Ritzer, it is contended that EI can be understood to signal ‘new rules’ for work involving demands for workers to develop moral character better attuned to the dynamics of the flexible workplace - character that is more ‘intelligent’, adaptive, and reflexive. Furthermore, it is argued that while EI appears in some important respects to open the scope for worker discretion, it might also signal diminished scope for worker resistance. However, ultimately, the case of EI is used to problematise recent discussions of worker resistance - to suggest the possibility of ‘resistant’ worker agency exercised through collusion with, as well as transgression of, corporate norms and practices

Advertising and creativity, a governance approach: a case study of creative agencies in London

The author explores the processes of restructuring in the UK advertising industry. His core concern is with changes in advertising practice in creative advertising agencies. He explores how creativity is manifest as ‘peer regard’, and shows how there has been a shift of power between creative and media-buying functions as a result of the demise of the commission system in the last twenty-five years. A changing governance of advertising practice, that involves both formal regulation and economic governance in and across firms, is highlighted. It is argued that creativity is better seen as an effect rather than as a cause of particular advertising practices. The author concludes that the ‘creative governance’ of the UK advertising industry has favoured a close-knit and colocated community of firms. A future change in this form of governance could change this pattern

The best and the brightest: The construction, significance and effects of elite identities in consultancy firms

The aim of this paper is to investigate the forms, significance and effects of elite identity constructions in four consulting firms based in the UK and Sweden. The paper examines a range of strategic and symbolic mechanisms that were used by the senior members and other actors of these firms to construct an elite organizational identity. In terms of general effects, an elite social identity was found to generate a 'neoliberal' form of governance in all of the cases such that consultants could be trusted to act and behave in the interests of the firm. We argue that elite constructions facilitated: (i) the promotion of self-discipline which sustained a want to accomplish high standards of performance; (ii) the attraction and retention of consultants; (iii) the securing of an image that clients were prepared to engage with; and (iv) a degree of 'ontological security'-a relatively secure sense of self-which enabled consultants to function effectively in high-ambiguity and somewhat sceptical (with respect to clients) work contexts. In the contexts discussed here, consultants not only managed themselves, but they also intensified the commitment to live an organizational life that demanded high standards and often very long working days

The Global Professional Service Firm: ‘One Firm’ Models versus (Italian) Distant Institutionalized Practices

Through a historical case study of the internationalization of large English law firms in Italy, this paper uses Scott’s three pillars approach (2005) to look at how local institutions constrain and mediate the strategies and practices of professional services firms (PSFs). In doing so, it corrects the economic bias in the growing body of literature on the internationalization of PSFs by stressing how local regulations, norms and cultural frameworks affect the reproduction of home country practices, such as the one firm model pursued by large English law firms, in host-country jurisdictions. The paper also extends existing work on institutional duality (Kostova, 1999, Kostova and Roth, 2002) by developing a fine grained, micro level analysis which emphasizes the connections between institutions and practices. This is crucial, we contend, since the difficulties encountered by PSFs (and multinationals more generally) in their internationalization do not result from collisions between home- and host-country institutional structures per se, but between the diverse practices generated by distant institutional environments