The impact of service quality on customer satisfaction and repurchase intention in the turkish banking sector: an analysis using structural equation modeling

Bu çalışma Türkiye’de özel bankalar tarafından sunulan hizmetlerin kalitesine yönelik müşteri beklentilerini ve algılarını değerlendirmeyi ve yapısal eşitlik modeli ile banka hizmet kalitesi, müşteri tatmini ve tekrar satın alma niyeti arasındaki ilişkiyi incelemeyi amaçlamaktadır. Araştırmada veri SERVQUAL ölçeği kullanılarak dünyanın en değerli 100 banka markası arasında yer alan özel bir bankanın 500 müşterisinden yüz yüze anket yöntemi ile toplanmıştır. Analiz sonuçları müşterilerin hizmet kalitesi algılamalarının beklentilerinin altında kaldığını ve en büyük farkın yanıt verebilirlik en küçük farkın ise somutluk boyutunda olduğunu ortaya koymaktadır. Ayrıca, kaliteli hizmet sunumunun müşterinin hizmeti tekrar satın alma niyetini doğrudan etkilemediği, buna karşın, müşteri tatminini artırarak müşterinin tekrar satın alma niyetini dolaylı ve güçlü bir şekilde etkilediğini göstermektedir. Bu sonuç müşteri tatmininin tekrar satın alma niyetine aracılık ettiğini doğrulamaktadır.The aim of this paper is two-fold: firstly, to assess customers’ expectations and perceptions towards the quality of services provided by private banks in Turkey and, secondly, to investigate the relationships between service quality, satisfaction, and repurchase intention for bank customers through a structural equation model. Data were collected by face to face interviews with 500 customers of a private bank listed in world’s most valuable 100 banking brands using the SERVQUAL method. Results revealed that customers’ perceptions of service quality fell short of their expectations, with the responsiveness dimension having the largest gap and the tangibles dimension having the smallest gap. Moreover, although the service quality did not have a direct effect on customer repurchase intention, it did have an indirect influence on customer repurchase intention via customer satisfaction. Results confirmed the mediator effect of customer satisfaction

Efficacy of periarticular injection applied trough knee other than posterior capsule in simultaneous bilateral total knee arthroplasty

WOS: 000385436400008PubMed ID: 26566320Background: We aimed to evaluate periarticular multimodal drug injection (PMDI) in bilateral total knee arthroplasty. Methods: In 154 knees of 77 patients, PMDI was administered intraoperatively through the regions other than posterior capsule to one knee; other knee was control. Results: Drug-injected knees had lower visual analog scale scores and higher passive range of motion postoperatively (p < 0.05). The active straight leg raise was higher in drug-injected knees (47 [61%] vs 19 [24.7%], p < 0.001). Conclusions: PMDI is a safe and effective method of early postoperative pain management in total knee arthroplasty when applied through regions other than posterior capsule

Genel Ortaöğretim Okullarının Büyüklüğü ile Okul İklimi Arasındaki İlişkinin İncelenmesi

The purpose of this study is to determine the relationships between school size and school climate in public high schools in Turkey. Survey model was used and the data was collected from 6,755 participants who are working and studying in 2009-2010 school year, in fifteen different city centre public high schools. Data was collected by "Perception of School Climate Scale (PSCS)" from 260 administrators, 1,084 teachers and 5,411 students. Results revealed that communication and human relations, problem behaviors and the sense of belonging to school varied depending on school size. Small schools surpassed medium and large schools in terms of communication and human relations. However, as the number of student’s increased, the rate of problem behaviors also increased. Similarly, the sense of belonging in small schools was more intense in comparison to medium and large schools. According to the results of the study, the reduction of the schools size would be appropriate.Bu araştırmanın amacı, Türkiye’deki ortaöğretim okullarının büyüklüğü ile okul iklimi arasındaki ilişkiyi belirlemektir. Tarama modeli kullanılan araştırmada, veriler 2009-2010 öğretim yılında onbeş il merkezindeki genel liselerde görev yapan ve öğrenim gören 6,755 katılımcıdan elde edilmiştir. Veriler “Okul İklimi Algısı Ölçeği” ile 260 okul yöneticisi, 1,084 öğretmen ve 5,411 öğrenciden elde edilmiştir. Araştırmada iletişim ve insan ilişkileri, istenmeyen davranışlar ve okula aitlik duygusu okul büyüklüğüne göre farklılaştığı belirlenmiştir. Küçük okullar, iletişim ve insan ilişkileri bakımından, orta büyüklükteki okullar ve büyük okullardan daha üstündürler. Bununla birlikte öğrenci sayısı arttıkça, istenmeyen davranışlarda da artış gözlenmiştir. Benzer olarak, küçük okullarda okula aitlik duygusu, orta büyüklükteki okullar ve büyük okullardan daha yoğun düzeydedir. Araştırmanın sonuçlarına göre okulların küçültülmesi uygun olacaktır

Adolescent in conservative treatment of avulsion fracture of ınferior anterior ıliac spine (two cases report)

Spina Iliaka Anterior Inferior (SIAI) avülsiyon kırıkları pelvik kemiklerin çok sık görülmeyen yaralanmalarındandır. Genelde futbolcularda sut çekme esnasında tanımlanmıstır. Olgularımızın ikisi de amatör futbol onayan sporculardı. Her iki olguda futbol maçı esnasında sut çektikten sonra baslayan kalça agrısı nedeniyle poliklinigimize basvurdular. Her iki olgudada SIAI avülsiyon kırıgı saptandı. Yük vermeden yürüme ve steroid olmayan antiinflamatuar ilaçlar ile dört hafta istirahat ettirildiler. Dört haftanın sonucunda yapılan fizik muayenelerinde pasif kalça hareket açıklıkları tam ve agrısız olarak degerlendirildi. Altıncı haftanın sonunda yapılan fizik muayenelerinde aktif ve agrısız olarak tam eklem hareket açıklıgına ulasılmıstı. Çalısmamızda futbolcularda daha çok rastlanabilecek SIAI avülsiyon kırıklarının koservatif tedavi sonuçlarının yeterli oldugu sonucuna vardık.Avulsion fractures of spina iliaca anterior inferior (SIAI) are among the infrequent injuries of pelvic bones, which are usually described during shooting in football players. Both of our cases were amateur football players, presented to our clinic with pelvic pain which began just after shooting during a football game. Both cases were detected to have SIAI avulsion fractures. They were offered rest for 4 weeks with non-weight bearing plus nonsteroidal anti-inflammatory drugs. At the end of four weeks, physical examination revealed complete and painless passive range of motion of hip. Upon further physical examination at the end of sixth weeks, active, painless and complete range of motion were achieved. In our study, we concluded that results of conservative treatment were satisfactory in avulsion fractures of SIAI that may commonly be encountered in football players

Management of persistent coccydynia with transrectal manipulation: Results of a combined procedure

WOS: 000431533600030PubMed ID: 29234884We compared the results of manual therapy combined with steroid injection with single steroid injection in the treatment of persistent coccydynia. Combined therapy was performed in 21 patients (Group 1) and steroid injection in 23 patients (Group 2). We compared two groups and investigated the combined therapy group in details. Patients were classified according to the underlying cause, BMI, anatomic type of coccyx and duration of symptoms (<6 or 6 months). Mean age was 30.5 years at the time of procedures. Mean followup time was 27.8 months. VAS scores were decreased in both groups but combined therapy group had much more better results. Complete pain relief was achieved in 61.9% of patients in Group 1 whereas it was only 17.4% in Group 2. In 23.8% of Group 1, the VAS score was significantly decreased but the feeling of uncomfortability persisted. This was 73.9% in Group 2. We had no relapse in Group 1 but in Group 2 the relapse rate was 56.5%. Underlying cause, body mass index, anatomic type of coccyx and duration of symptoms had no effect on results. Manual therapy combined with steroid injection would be an alternative method in case of persistent coccydynia. It is a safe and easy option before surgical treatment

Türk Bankacılık Sektöründe Hizmet Kalitesinin Müşteri Tatmini ve Tekrar Satın Alma Niyeti Üzerine Etkisi: Yapısal Eşitlik Modeli ile Bir İnceleme

The aim of this paper is two-fold: firstly, to assess customers’ expectations and perceptions towards the quality of services provided by private banks in Turkey and, secondly, to investigate the relationships between service quality, satisfaction, and repurchase intention for bank customers through a structural equation model. Data were collected by face to face interviews with 500 customers of a private bank listed in world’s most valuable 100 banking brands using the SERVQUAL method. Results revealed that customers’ perceptions of service quality fell short of their expectations, with the responsiveness dimension having the largest gap and the tangibles dimension having the smallest gap. Moreover, although the service quality did not have a direct effect on customer repurchase intention, it did have an indirect influence on customer repurchase intention via customer satisfaction. Results confirmed the mediator effect of customer satisfaction.Bu çalışma Türkiye’de özel bankalar tarafından sunulan hizmetlerin kalitesine yönelik müşteri beklentilerini ve algılarını değerlendirmeyi ve yapısal eşitlik modeli ile banka hizmet kalitesi, müşteri tatmini ve tekrar satın alma niyeti arasındaki ilişkiyi incelemeyi amaçlamaktadır. Araştırmada veri SERVQUAL ölçeği kullanılarak dünyanın en değerli 100 banka markası arasında yer alan özel bir bankanın 500 müşterisinden yüz yüze anket yöntemi ile toplanmıştır. Analiz sonuçları müşterilerin hizmet kalitesi algılamalarının beklentilerinin altında kaldığını ve en büyük farkın yanıt verebilirlik en küçük farkın ise somutluk boyutunda olduğunu ortaya koymaktadır. Ayrıca, kaliteli hizmet sunumunun müşterinin hizmeti tekrar satın alma niyetini doğrudan etkilemediği, buna karşın, müşteri tatminini artırarak müşterinin tekrar satın alma niyetini dolaylı ve güçlü bir şekilde etkilediğini göstermektedir. Bu sonuç müşteri tatmininin tekrar satın alma niyetine aracılık ettiğini doğrulamaktadır

Türk Bankacılık Sektöründe Hizmet Kalitesinin Müşteri Tatmini ve Tekrar Satın Alma Niyeti Üzerine Etkisi: Yapısal Eşitlik Modeli ile Bir İnceleme

The aim of this paper is two-fold: firstly, to assess customers’ expectations and perceptions towards the quality of services provided by private banks in Turkey and, secondly, to investigate the relationships between service quality, satisfaction, and repurchase intention for bank customers through a structural equation model. Data were collected by face to face interviews with 500 customers of a private bank listed in world’s most valuable 100 banking brands using the SERVQUAL method. Results revealed that customers’ perceptions of service quality fell short of their expectations, with the responsiveness dimension having the largest gap and the tangibles dimension having the smallest gap. Moreover, although the service quality did not have a direct effect on customer repurchase intention, it did have an indirect influence on customer repurchase intention via customer satisfaction. Results confirmed the mediator effect of customer satisfaction.Bu çalışma Türkiye’de özel bankalar tarafından sunulan hizmetlerin kalitesine yönelik müşteri beklentilerini ve algılarını değerlendirmeyi ve yapısal eşitlik modeli ile banka hizmet kalitesi, müşteri tatmini ve tekrar satın alma niyeti arasındaki ilişkiyi incelemeyi amaçlamaktadır. Araştırmada veri SERVQUAL ölçeği kullanılarak dünyanın en değerli 100 banka markası arasında yer alan özel bir bankanın 500 müşterisinden yüz yüze anket yöntemi ile toplanmıştır. Analiz sonuçları müşterilerin hizmet kalitesi algılamalarının beklentilerinin altında kaldığını ve en büyük farkın yanıt verebilirlik en küçük farkın ise somutluk boyutunda olduğunu ortaya koymaktadır. Ayrıca, kaliteli hizmet sunumunun müşterinin hizmeti tekrar satın alma niyetini doğrudan etkilemediği, buna karşın, müşteri tatminini artırarak müşterinin tekrar satın alma niyetini dolaylı ve güçlü bir şekilde etkilediğini göstermektedir. Bu sonuç müşteri tatmininin tekrar satın alma niyetine aracılık ettiğini doğrulamaktadır

Occurrence and diversity of black-foot pathogens on asymptomatic nursery-produced grapevines in Turkiye

[EN] Black-foot (BF) disease of grapevines in nurseries and young vineyards is caused by soil-borne Cylindrocarpon-like asexual morphs. They can be found both in symptomatic and asymptomatic vines, being spread to new grape growing areas during vineyard establishment. In this study, 42 grapevine nurseries located in different geographical regions in Turkiye were surveyed in 2021 to determine the presence of BF pathogens on asymptomatic marketable plants. Black-foot fungi were isolated from the roots or basal ends of asymptomatic dormant vines in 39 of the nurseries (92.9%). The percentage of isolation of BF pathogens ranged from 1.4 to 51.4% (average 18.4%). Seven species: Cylindrodendrum alicantinum, Cylindrocladiella peruviana, Dactylonectria macrodidyma, D. novozelandica, D. torresensis, Ilyonectria liriodendri, and I. robusta were identified based on DNA sequencing of histone H3 gene and phylogenetic analyses, D. torresensis being the most frequent. From these species Ca. peruviana, D. novozelandica and I. robusta were detected for the first time on grapevines in Turkiye. Pathogenicity tests on 1103P rootstock cuttings revealed that all species significantly decreased root biomass and increased root disease severity index, when compared with the non-inoculated control, D. novozelandica being the most virulent. Pathogenicity of Cm. alicantinum to grapevine was confirmed for the first time, thus this species should be included as causal agent of BF of grapevines. These findings point out that BF pathogens are highly prevalent in the nurseries and could represent a serious threat for Turkish viticulture.Akgül, DS.; Yildiz, M.; Savas, NG.; Bülbül, I.; Özarslandan, M.; León Santana, M.; Armengol Fortí, J. (2022). Occurrence and diversity of black-foot pathogens on asymptomatic nursery-produced grapevines in Turkiye. 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