Cross-Cultural Competence of Communicators as a Way to Create a Positive Eco-Informational Environment

This research is dedicated to the study of the essence of the phenomenon of cross-cultural competence, the acquisition of cross-cultural competence, which seems necessary in the context of globalisation. The aim of the article is a clarification of the definition of cross-cultural competence and description of its structure, types of knowledge (subject and procedural) in it, methods and strategies for its assimilation. A number of research methods were deployed to accomplish the objectives of the research – observation, survey, cognitive analysis, modelling, text information analysis method, linguo-ecological analysis, interview and sociolinguistic survey method. The research obtained the following scientific results: the definition of cross-cultural competence is given, its signs are revealed, types of knowledge are indicated in it, methods and strategies for mastering it as well as its frame model are presented. The novelty of the work lies in the development of the theoretical foundations of cross-cultural competence and studying the strategies and tactics for mastering it. The article deals with the problems of a new branch of knowledge ‒ ecolinguistics, one of the areas of which is translation and focus of attention on the negative aspects of intercultural communication. Theoretical significance to practical value is the main provisions and conclusions of the article can be used in the development of the theory of cross-cultural communication applied in the practice of cross-cultural teaching

Professional Factors of the Occurrence of Emotional Burnout Syndrome

Objective: The problem of creating effective labour productivity is relevant for public and private sector organisations due to market volatility and determines important in addition to the introduction of optimal tools in the working process, the creation of the favourable environment in the staff team and as a consequence of the prevention of emotional burnout among employees.Background: In conditions of social and economic instability in the CIS countries and competition in the labour market in a wide range of specialities, it leads to the increase of competencies and requirements for employees of the industry, and as a consequence increases their responsibility to the society.Method: A retrospective research method was applied to identify cause-and-effect relationships and patterns between all components of the phenomenon of emotional burnout in the labour process.Results: In the course of the research, a standardised Professional Burnout questionnaire was used. Also, criteria and a grading scale were identified, the results processed using statistical methods in the SPSS 17 data processing programme.Conclusion: On the basis of the results of the research conducted, practical recommendations were formulated, the implementation of which will help reduce the level of emotional burnout among employees of the organisation