Scientific collaboration in finance does not lead to better quality research

The study reports an empirical comparison of quality of collaborative research with the quality of individual research. Quality of a paper is measured by the citation rate over the four years following the year of publication. Papers published in fourteen Finance journals between 1987-1991 are sampled. There is no significant difference between the quality of collaborative and individual research. Decision-makers should hesitate in interpreting collaborative research as a definitive sign of ability to produce better research

Decomposing technical efficiency and window analysis

Data envelopment analysis (DEA) and window analysis are used to follow the changes in Australian trading banks' pure technical efficiency, scale efficiency, and the nature of returns to scale. The main findings indicate declining average efficiency scores until 1991, followed by a steady rise thereafter. Pure technical inefficiency emerges as a greater source of inefficiency than scale inefficiency. Overall, regional banks exhibit increasing returns to scale and major trading banks exhibit decreasing returns to scale. Also worthy of note is the mixed size of banks operating at optimal returns to scale

A candidates selection approach for district alliance of university incubators

DEA, Incubator, Alliance,

Deregulation, consolidation and banks efficiency in Singapore: Evidence from event study window approach and Tobit analysis

bank mergers, Data Envelopment Analysis, Singapore, Tobit model,

Determinantes da satisfação e atributos da qualidade em serviços bancários Satisfaction determinants and quality attributes in bank services

A qualidade percebida e a satisfação dos clientes são elementos essenciais para a competitividade das instituições bancárias. Assim, é importante identificar os fatores que determinam a percepção de qualidade e satisfação do ponto de vista dos clientes que utilizam esse tipo de serviço. O objetivo deste artigo é a construção de um modelo de relacionamento entre os determinantes de satisfação de clientes e a identificação dos principais atributos que afetam a qualidade percebida dos clientes de serviços bancários. Para isto, foram aplicadas duas pesquisas descritivas. Na primeira fase das pesquisas, utilizou-se a abordagem proposta por Tinoco e Ribeiro (2007) para identificar as relações entre determinantes e construir o modelo de satisfação de clientes. Na segunda fase, foram levantados e hierarquizados os principais atributos de qualidade percebida do ponto de vista dos clientes. Entre os resultados obtidos destacam-se como principais determinantes da satisfação de clientes a confirmação de expectativas e a qualidade percebida. Entre atributos mais importantes que afetam a qualidade percebida podem ser citados: funcionários com conhecimento e habilidade devidos, serviço feito corretamente na primeira vez, tarifas bancárias baratas, transparência e lealdade nas negociações, e presença de funcionários que buscam tornar o serviço mais ágil.<br>Perceived quality and customer satisfaction are essential elements for competitiveness of banking institutions. Therefore, it is important to identify customers' view of banks about drivers of quality perception and satisfaction. This paper presents a relationship model of determinant factors of satisfaction and the identification of key quality attributes for bank services. The model was built conducting two customer surveys. Firstly, the approach proposed by Tinoco and Ribeiro(2007) was applied to identify the relationship among the determinants and to build a satisfaction model. Next, main quality attributes considering the customer's view were surveyed and ranked. The results indicate that the confirmation of expectations and perceived quality are the most important determinants for customer satisfaction. Among the most important attributes that affect perceived quality, the following were highlighted: employees with proper knowledge and abilities, service done correctly in the first attempt, low bank tariffs, transparency and loyalty in transactions, and presence of employees providing agile services