An Efficient Codebook Initialization Approach for LBG Algorithm

In VQ based image compression technique has three major steps namely (i) Codebook Design, (ii) VQ Encoding Process and (iii) VQ Decoding Process. The performance of VQ based image compression technique depends upon the constructed codebook. A widely used technique for VQ codebook design is the Linde-Buzo-Gray (LBG) algorithm. However the performance of the standard LBG algorithm is highly dependent on the choice of the initial codebook. In this paper, we have proposed a simple and very effective approach for codebook initialization for LBG algorithm. The simulation results show that the proposed scheme is computationally efficient and gives expected performance as compared to the standard LBG algorithm

Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from Indian banking industry

Automation in service delivery has increased the consumers’ expectation with regard to service quality and subsequently the perception of the same. Technology-driven services redefined quality dimensions and their subsequent impact on the behavioural outcomes of the consumers with specific reference to attitudinal loyalty and propensity to switch. Customer Relationship Management (CRM) has further reinforced the operational aspects of a service provider by integrating the behavioural perspectives with technology. This paper attempts to explore the nomological link between automated service quality and its behavioural consequences with specific reference to consumers’ attitudinal loyalty and their intention to switch or defect from their present service provider. The study further takes into consideration the moderating effects of the performance of the dimensions and attributes of customer relationship management by introducing a novel approach to CRM performance indexing. The cross-sectional study was carried out with the customers of State Bank of India at Asansol, Durgapur, Bolpur and Santiniketan in West Bengal, India. The study used structural equation modeling (SEM) to assess and validate the nomological relationship between the variables

Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach

Information technology induced communications (ICTs) have revolutionized the operational aspects of service sector and have triggered a perceptual shift in service quality as rapid dis-intermediation has changed the access-mode of services on part of the consumers. ICT-enabled services further stimulated the perception of automated service quality with renewed dimensions and there subsequent significance to influence the behavioural outcomes of the consumers. Customer Relationship Management (CRM) has emerged as an offshoot to technological breakthrough as it ensured service-encapsulation by integrating people, process and technology. This paper attempts to explore the relationship between automated service quality and its behavioural consequences in a relatively novel business-philosophy – CRM. The study has been conducted on the largest public sector bank of India - State bank of India (SBI) at Kolkata which has successfully completed its decade-long operational automation in the year 2008. The study used structural equation modeling (SEM) to justify the proposed model construct and causal loop diagramming (CLD) to depict the negative and positive linkages between the variables

Faculty COVID-19 Reflection 5

As part of its documentation for Spring 2020 Faculty Development Workshop attendance, Faculty Commons requested that attendees share their reflections on the workshop content. Faculty were also asked to document the impact that COVID-19 and the switch to online instruction has had on their teaching and professional duties during the Spring 2020 semester