The impact of the implementation of ISO 9001 on the processes of Central Library of Tabriz-Iran

The main purpose of the current study is to determine the amount of the effect of the implementation of ISO 9001 on the processes of collection building, technical services and dissemination of information at the Central Library of Tabriz. This study is of descriptive-survey type. The population includes all the employees who are concerned with sections related to processes at the library and active library members of Tabriz Central Library. The findings reveal that the implementation of ISO 9001 on the processes of collection building, technical services and dissemination of information at the Central Library is influential. Also, from the library members’ perspectives, the implementation of ISO 9001 has had an effect on the improvement of dissemination of information process at the Central Library. To investigate the hypotheses, 459 relevant questions were included in 8 questionnaires. The difference between the statuses of current processes was compared with optimal statuses. A t-test was used with α\u3c0.05, and the obtained mean score proved to be more than the mean score being compared. Therefore, the results indicated that the implementation of ISO 9001 at Central Libraries had an effect on library improvement