The Impact of Information Technology (IT) Infrastructure Flexibility on Strategic Use of Information Systems

Hardware, software, network and data are a part of the components required in IT infrastructure in an organization for their day-to-day operation. To run and execute the IT infrastructure, an organization needs to allocate some amount of money to maintain and/or add and/or remove any of the components whenever required. As most organizations spend quite a lot of money for it, perhaps it will be an added value if any part of the IT infrastructure is flexible or agile. If there are any changes required at any time and the IT infrastructure is flexible, it will be no more constrain to the organization. Besides, any changes, demands, requests, customizations, etc. from customers towards certain product/services, changing direction or business objectives, to accommodate technology invention and innovation and also to follow current trends, it can be done and fulfilled easily, efficiently and effectively. This makes the organization relevant in the current global market. To compete with other organizations, the organization itself must ensure which information systems should be in place and/or which one to be maintained. This leads the managers or decision makers to maximize their ability, capability, wisely and strategically use of information systems in assisting them to direct, evaluate, guide and suggest for better decision making. Therefore, this study attempts to measure the impact of IT infrastructure flexibility on strategic use of information systems. Determinants of IT infrastructure flexibility use in this study are Human, Technical and Process IT infrastructure, meanwhile dimensions use to measure strategic use of information systems are product differentiation, cost leadership and growth advantage. This study would like to investigate among MSC status company in Klang Valley, Malaysia

The impact of information technology infrastructure flexibility on strategic utilization of information systems / Norizan Anwar

The strategic benefits of computer based information systems (IS) have been well documented in the literature. In the same light, the researcher has also unveiled various factors that promote the strategic utilization of computer based IS. Among the identified factors are information technology (IT) infrastructure flexibility. However, previous studies focusing on the contribution of IT infrastructure flexibility towards strategic utilization of IS is limited in terms of scope and coverage. Defining IT infrastructure flexibility as the composite variables, namely, (1) human IT infrastructure with dimensions such as business knowledge/skills, management knowledge/skills, technical knowledge/skills, and technology knowledge/skills, (2) technical IT infrastructure with dimensions such as IT modularity, IT compatibility, IT connectivity, and IT continuity, and (3) process IT infrastructure with dimensions such as range of physical capabilities, and range of managerial capabilities, this study has developed a conceptual framework linking the relationship of IT infrastructure flexibility on the strategic utilization of IS. To further investigate the relationship between both concepts, a fully quantitative exploratory research was conducted using a questionnaire to collect the necessary data. Two sets of questionnaire were utilized, one on the strategic utilization of IS for respondents in the business development division/unit managers, and the other one on IT infrastructure flexibility was given to IT or IS division/unit managers. The questionnaires were distributed to selected Multimedia Super Corridor (MSC) status companies located within Cybercities and Cybercentres in Klang Valley, Malaysia. 249 questionnaires were used for further analysis out of 258 that were returned. The descriptive results revealed that the responses were mostly ‘sometimes high’ in overall strategic utilization of IS and ‘sometimes agree’ in overall IT infrastructure flexibility. SPSS version 22 was used to analyze research questions 1 and 2, and SmartPLS version 3 for research questions 3 to 7. The analysis of measurement of the model led to the removal of IT continuity as a construct because the value obtained did not meet the recommended cut-off value. Thus, the variable of technical IT infastructure was reduced to three dimensions. The structural model analysis indicates that human IT infrastructure and process IT infrastructure were significant predictors of the strategic utilization of IS. Moreover, the study has also proved that process IT infrastructure is a full mediator between human IT infrastructure and strategic utilization of IS and partial mediator between technical IT infrastructure and strategic utilization of IS. The study has contributed to the body of knowledge from three perspectives namely the provision of a theoretical based framework substantiated by empirical evidence, and the development of an instrument to measure strategic utilizations of IS and its corresponding determinants. The theoretical framework developed should enable IS researchers to investigate strategic IS utilization and its corresponding antecedents in diverse IS implementation settings. Additionally, the instrument can be used by IS practitioners to measure the level of strategic IS utilizations in MSC status companies and other companies in Malaysia

Measuring the Reliability Analysis of University Students\u27 Utilization of Web-based Library and Information Services in Malaysian Academic Libraries

The purpose of this article is to examine a small sample of data looking at the extent to which the utilization of web-based library and information services has any relationship with library technology, the roles of academic libraries, and the library learning environment. In addition, a moderating variable is introduced, namely, information literacy skills, to investigate its influence on the correlation between library technology and library learning environment factors, and the utilization of web-based library and information services. The sample is designed to involve students at public Malaysian universities. Based on a review of the literature, a 47-item questionnaire was constructed. In order to ensure the validity, reliability, and normality of the data, the instrument was reviewed by a panel of subject-matter experts. A pilot study was also conducted and participated by 49 respondents. Statistical software was used to execute the data analysis. The analysis\u27s output demonstrates that the instrument is reliable and that there are no abnormalities in the data

Developing a Framework of Citizen’s Engagement in Open Government Data’s Website

Website is one of the OGD initiatives that provide input and spread information to the public. This research’s objective is to develop a framework for citizen engagement in using OGD’s website, i.e. Ministry’s websites. This research proposes a few combinations of determinants from the Theory of Human Behavior, Technology Acceptance Model (TAM), Theory of Planned Behaviour (TPB), Theory of Reasoned Action (TRA), and Information System Success Model (ISSM). This research will provide input and information on how the implementation of OGD in Malaysia can become a sustainable innovation in developing a user-friendly website to attract engagement from the public

Concept of Integration between Social Media and Customer Relationship Management: Impact on business performance and growth

Companies that successfully integrate Social Media (SocMed) as a tool for their Customer Relationship Management (CRM) will create a synergy that will further enhance business performance and growth. Unfortunately, not many SMEs realize this potential and because of that Social Media adoption for CRM and other purposes among SMEs is still very low. This study aims to develop a research framework of Integration between Social Media utilizations and Customer Relationship Management practices on business performance and growth. The findings will help to formulate strategies on how to further enhance the use of SocMed and CRM to improve business performance and growth

Conceptualizing Security Measures on Mobile Learning for Malaysian Higher Education Institutions

AbstractThe paper examines the existing researchers view on security measures on mobile learning. In general, it discovers related measure on security which includes reliability, trust, privacy and security itself. Each measure is widely used as determinants in previous studies and its range in some environments and perspectives. Reliability and security determinants are widely adapted to measure in terms of the infrastructure of mobile learning environment, while trust and privacy mostly measure behaviours and perceptions from the user or human towards mobile learning. Furthermore, the study will also investigate the infrastructure and components of mobile learning itself in order to determine the security vulnerabilities that may involve in the mobile learning environment. Other security features that are discussed at glance include the key distribution and management, information confidentiality and privacy, secure routing, intrusion detection, data integrity, entity authentication and secure data aggregation. However, at the end of this study, mapping on the relevent security measures with each component of mobile learning will be formulated for further study

Critical Success Factors on Gamification to Support the Learning Process in University

Gamification is the process of implementing a game strategy in the learning process. Gamification in the lecture environment increases creativity and interactivity and provides students with a sensation of accomplishment (Sense of accomplishment). The development of communication technology increased rapidly, which impacted the development of the games industry, which attracted Indonesian people in this case. Therefore, gamification can be an alternative to represent innovative and exciting learning for students in Indonesia. In this Research, the authors tried to analyze the determinants of the effectiveness of learning using gamification Keywords: Gamification; Learning; Critical Success Factors; University Students; Learning Process eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC  BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under the responsibility of AMER (Association of Malaysian Environment-Behavior Researchers), ABRA (Association of Behavioral Researchers on Asians), and cE-Bs (Centre for Environment-Behavior Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia

Social Media in Social CRM: Systematic literature review

Social CRM has become a concept that changes traditional CRM into technological CRM that uses web 2.0 or social media to engage with the customer. SM usage growth is so rapid that companies compete to use social media as their marketing to improve engagement and services to their customers. This research aims to find the role of SM and factors that can measure the influence of SM in S-CRM. This study uses SLR to identify the parts of SM in the industry that implements social CRM and measurement that comes out of the TOE, TAM and IS success models. Keywords: social media, social CRM, systematic literature review eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC  BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under the responsibility of AMER (Association of Malaysian Environment-Behavior Researchers), ABRA (Association of Behavioral Researchers on Asians), and cE-Bs (Centre for Environment-Behavior Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia

The relationship between information systems resources and information security / Norizan Anwar, Prof Madya Dr. Mohamad Noorman Masrek and Yanty Rahayu Rambli

Over the last decades, studies on Information Systems Resources and Information Security have been very rigorous among information systems (IS) researchers and scholars. Generally, previous studies have defined and identified Information Systems Resource as either a single entity of a composite entities made of several components. According to Chang and Wang (2010), Information Systems Resources can be divided into three categories which are information technology resources (ITR) (e.g., information systems expertise and skills), relationship resources (RR) (e.g., collaboration with other functional units) and IS infrastructure resources (IIS) (e.g., collection of IT assets). Ross et al. (1996) however, divided Information Systems Resources into three IT assets which are human assets (e.g., hardware and software skills, business understanding, operation-solving orientation), technology assets (e.g., IT hardware assets, hardware and software platforms, databases, architectures, standards) and relationship assets (e.g., collaboration with other divisions or functional units, internal and external client relationships, share holders, shared risk and responsibility). Mining the literature unveiled that there are many studies that have been done to investigate the relationship between Information Systems Resources and information securities within organizations. Gerber et al. (2001) described Information Security is a cycle which involves securing and controlling data and or information from any editing, changes, deleting or viewing activities by protecting and also controlling those data and or information from unauthorized personnel across department in an organization. . Among the various studies that have explored the connection between information systems resources and information systems securities are Ross et al. (1996); Byrd et al. (2004); Ravichandran & Lertwongsatien (2005); Flowerday & von Solms (2005); Chang & Ho (2006); Livari & Huisman (2007) Paschke et al., (2008); and Chang & Wang (2010). All of these studies have apparently developed models or framework that illustrates the connection or relationship between Information Systems Resources and Information Security

Evaluation of Hybrid Learning in the University: A Case Study Approach

Hybrid learning is a type of educational system in which some students attend class in person while others engage virtually from home. Hybrid learning has been applied in all educational institutions since the pandemic. BINUS University used a Learning Management System called Binusmaya to support teaching and learning activities for both hybrid and fully online learning. The objective of this study is to assess the effectiveness of hybrid learning at BINUS University based on student performance academically and non-academically. It focuses on students from the 2019–2020 academic year. The survey obtained 200 replies using a quantitative technique and a Google form as the media questionnaire. Previous research has shown that hybrid learning provides effective results in terms of academic achievement. Compared to this study, few criteria are used to measure the effectiveness of hybrid learning, such as environment, knowledge, and skills. In addition, we have added the comparison between hybrid learning and the full online method at BINUS University. The results indicate that hybrid learning is ineffective compared to fully online learning. Furthermore, hybrid students were dissatisfied with their overall results, and students pursuing full-time online courses outperformed hybrid students. This study also provides some approaches to increasing the effectiveness of hybrid learning at BINUS University. Doi: 10.28991/HIJ-2022-03-04-03 Full Text: PD