ROLE AND CONSEQUENCES OF EMOTIONAL LABOR IN THE WORKPLACE

The use of emotions in the workplace has begun to be increasingly studied by theorists and researchers in organizational behavior. One essential construct in the literature is the emotional labor which is perceived to be the management of feelings to express organizationally desired emotions. This article aims to review existing perspectives on emotional labor, to differentiate the concepts of emotional labor and emotional dissonance, to analyze emotion regulation strategies, and to discuss the consequences of emotional labor in the workplace. These clarifications with regard to the emotional labor and its mechanisms can help manage their associated negative outcomes (such as emotional exhaustion, lower job satisfaction, higher levels of burnout, and intentions to quit the job) and sustain their possible positive outcomes (such as feelings of accomplishment and enhanced identification with the work role)

STUDY ON PRODUCTIVITY INDICATORS IN EDUCATION

This paper aims to outline synthetically a set of indicators for the study of productivity in education and to critically analyze their suitability as input, output or outcome. References were made to the indicators available in the databases of Romania, World Bank, Eurostat, OECD relevant for measuring productivity in education, which opposed to usual reporting between effect / result and inputs elements consumed in the production process,in the case of educational services should be considered the quantitative, but also qualitative aspects - and especially - mediated effects, on long-term and very long term. The research results presented, emphasize the importance of the educational reform efforts to focus more on qualitative aspects in measuring productivity, more precisely on the abilities, competencies that have pupils /students and adults, on motivating teachers, to achieve educational outcomes which could increase students performance, productivity growth on long-term and very long term effects, with an impact at the macroeconomic level