An experimental investigation into the role of simulation models in generating insights

It is often claimed that discrete-event simulation (DES) models are useful for generating insights. There is, however, almost no empirical evidence to support this claim. To address this issue we perform an experimental study which investigates the role of DES, specifically the simulation animation and statistical results, in generating insight (an ‘Aha!’ moment). Undergraduate students were placed in three separate groups and given a task to solve using a model with only animation, a model with only statistical results, or using no model at all. The task was based around the UK’s NHS111 telephone service for non-emergency health care. Performance was measured based on whether participants solved the task with insight, the time taken to achieve insight and the participants’ problem-solving patterns. The results show that there is some association between insight generation and the use of a simulation model, particularly the use of the statistical results generated from the model. While there is no evidence that insights were generated more frequently from statistical results than the use of animation, the participants using the statistical results generated insights more rapidly

A preliminary study on the role of simulation models in generating insights

The generation of insight from simulation models has received little attention in the discrete-event simulation (DES) literature. Often DES studies claim to have supported problem understanding and problem solving by creating new and effective ideas, however little empirical evidence exists to support these statements. This paper presents the design of an experimental study which aims to understand the role of simulation models in generating insights. Study participants are asked to solve a task based on a problem of a telephone service for non-emergency health care. One independent variable is manipulated: the features of the simulation model, forming three conditions. Participants either use the animation or only the statistical results of the model or no model at all to solve the task. The paper provides a preliminary analysis of the pilot tests, which indicates that simulation models may assist users in gaining better understanding and in achieving divergent thinking

A preliminary study on the role of simulation models in generating insights

The generation of insight from simulation models has received little attention in the discrete-event simulation (DES) literature. Often DES studies claim to have supported problem understanding and problem solving by creating new and effective ideas, however little empirical evidence exists to support these statements. This paper presents the design of an experimental study which aims to understand the role of simulation models in generating insights. Study participants are asked to solve a task based on a problem of a telephone service for non-emergency health care. One independent variable is manipulated: the features of the simulation model, forming three conditions. Participants either use the animation or only the statistical results of the model or no model at all to solve the task. The paper provides a preliminary analysis of the pilot tests, which indicates that simulation models may assist users in gaining better understanding and in achieving divergent thinking