SELF SERVICE TECHNOLOGIES SPEAK FOR THEMSELVES

The paper analysis the main criteria for successful self service technologies. Self service technologies are changing the way customers interact with companies. As a result, a lot of firms are developing innovative self service technologies with hope that their customers are satisfied. In order for a self service technology to succeed in making customers happy, companies must learn and know what drives customer satisfaction. This paper examines what a firm should consider in order to encourage customers to at least try, and eventually adopt, the self service technology offered by a firm into the customer's regular routine. Factors that encourage the customer to try a new self-service technology for the first time and factors impact customer satisfaction and dissatisfaction will be addressed.self service technologies, customer value, customer satisfaction

La Voz Estudiantil, Volume 2, No. 2

Volume 2, No. 2https://scholarworks.sjsu.edu/lavoz/1001/thumbnail.jp

La Voz Estudiantil, Volume 1, No. 3

Volume 1, No. 3. Theme: Getting People Together.https://scholarworks.sjsu.edu/lavoz/1000/thumbnail.jp

PAU Bulletin 1972-1973

https://scholarworks.utrgv.edu/edinburglegacycatalogs/1039/thumbnail.jp

PAU Bulletin 1975-1977

https://scholarworks.utrgv.edu/edinburglegacycatalogs/1042/thumbnail.jp

PAU Catalog 1982-1983

https://scholarworks.utrgv.edu/edinburglegacycatalogs/1049/thumbnail.jp

PAU Graduate Bulletin 1974-1975

https://scholarworks.utrgv.edu/edinburglegacycatalogs/1058/thumbnail.jp

PAU Commencement – Fall 1984

https://scholarworks.utrgv.edu/edinburglegacycommencement/1044/thumbnail.jp

PAU Commencement – Spring 1978

https://scholarworks.utrgv.edu/edinburglegacycommencement/1036/thumbnail.jp

PAU Publication Handbook 1978

https://scholarworks.utrgv.edu/legacystudenthandbook/1022/thumbnail.jp