BeverageMaster: Smart Beverage Ordering Assistant

Common approaches to food and beverage ordering services in the UAE include mobile, web applications, and phone calls. These approaches are successful in practice but can be inaccessible or costly. For instance, many mobile and web applications can be inaccessible to visually impaired customers. Assigning employees to answer phone calls from customers can be costly, and ineffective at peak times. This paper contributes, BeverageMaster, a system that is designed with usability principles in mind. The system helps customers order beverages by interacting with a virtual assistant. The system uses DialogFlow, a natural language understanding platform, to build voice-based interactions with users. The interactions allow customers to customize their order in terms of type, size, quantity, and ingredients. We plan to usability test the system and collect feedback from potential users