Exploratory Innovation: The Role of Organizational and Top Management Team Social Capital

One of the most difficult challenges for organizations is to innovate beyond their existing technological and market trajectories. Despite being complex, exploratory innovation is needed for the long-term survival of the enterprise. Existing studies point to economic triggers that can foster its pursuit: decline of firm performance or availability of slack resources. However, these factors may still fail to ensure adaptation if organizations are unable to act on emerging opportunities or to respond timely to environmental threats. This dissertation advocates a behavioral and learning approach to study exploratory innovation. The concept is dissected into four organizational issues and processes: creation of search routines, learning of divergent knowledge, environmental sensing and strategic decision making. A framework for the antecedents, mediators and moderators of exploratory innovation is developed by combining insights from organizational social capital and upper echelon literature. The empirical studies that examined specific relationships from the framework demonstrated the significance of organizational and top management team (TMT) social capital as antecedents of exploratory innovation. Firms that explore often possess also a capability for knowledge acquisition. TMTs tap into their social capital by engaging in external and internal advice seeking. Findings show that external advice seeking can promote exploratory innovation in firms with homogeneous TMTs and comprehensive decision making in organizations with less empowered lower-level managers

Dynamic capabilities for service innovation: conceptualization and measurement

Although the development of new services is becoming a major concern for firms throughout the entire economy, there is only little insight in the organizational antecedents of service innovation. It is widely acknowledged that engaging in R&D is relatively uncommon for service providers, but there are also indications that the R&D concept is poorly applicable to service innovation in the first place. Therefore, attention is shifting toward the actual capabilities that allow a firm to source ideas and convert them into marketable service propositions. This paper provides the operationalization of a set of dynamic service innovation capabilities (DSICs) that is general enough to be relevant across different sectoral contexts. While the selected framework is found to consolidate earlier works on the specificities of service innovation, it also captures broad insights on the evolutionary properties of the creation of novel solutions. Thereby, it exemplifies how DSICs can be conceptualized according to the so-called synthesis approach to service innovation. We operationalize a refined version of such DSICs and develop a measurement scale, using two multi-industry subsamples from a dataset of 391 Dutch firms. The measured capabilities are found to correlate to different extents with performance measures. Our main contribution, a validated scale for five complementary DSICs, opens the way to comparative analyses regarding firm abilities for creating innovative services