A review of the relationship between CSR and the internal business process

Most of the previous investigations on organisational performance were directed towards the financial status at the expense of other social requirements, particularly with respect to firms’ operating environments. In addition, such studies were geared towards better understanding of the influence of Corporate Social Responsibility (CSR) on Organizational Performance without adequate consideration for those non-financial factors, such as the Internal Business Perspective (IBP) that also affect the success of organizational strategic goals. The incorporation of CSR into organizational processes in driving home their strategic management success has been proven to be linked. In this paper, we review the inter relationship between CSR and IBP, and identify major themes from the literature. This study therefore justifies the need for an empirical study to further examine the interrelationships among these variables so as to provide better understanding of the influence of the CSR on the IBP

A review of non-financial perspectives of balanced scorecard and financial performance

Despite the celebrated performance benefits attributable to BSC in many firms, there exists the dearth of adequate research direction on the effectiveness and improvement of organizational financial performance towards achieving better results, especially with respect to the multiple perspectives of the Balanced Scorecard (BSC). The BSC model has four perspectives: Learning and Growth, Internal Process Perspective, Customer and Financial. This paper therefore reviews the influence of Non-financial BSC perspectives on Financial Performance. Based on existing literature, Non-financial factors have some influence on the BSC on the Financial Performance. This study provides a theoretical basis for future researchers to conduct imperial studies examining the relative importance of Non-financial Performance, and how it supports the Financial Performance and improves their investments

A review of balanced scorecard framework in higher education institution

Many studies have been conducted to investigate the effectives of the BSC in organisations. It is observed that many organisations adopt different perspectives suitable for their functions in line with their vison, mission and strategic themes. Some reseachers have highlighted its relevance to Higher Education institutions. However, previous studies have not defined wich perspectives are most relevant for public HEIs, which are not for profit by nature. Higher Educational Institutions (HEIs) are involved in routine processes of providing tertiary education in colleges, universities, and institutes including both undergraduate and postgraduate programmes, vocational and education training. One of the aims of HEIs is to achieve results in terms of products and services for the customers and other stake holders. In this paper, we review recent studies in top journals using the Balanced Scorecard Framework in HEIs. The paper identifies the relenvant perspectives for HEIs and presents its contextual analysis. When implemented, this can be used to monitor their performance and enable them to adjust to emerging challenges that come as a result of implementing key strategies

The effect of CSR on learning and growth perspective in Private Universities

The assessment of the strategic goals of organisations calls for an holistic understanding of the entire workforce; moreso that the human capacity development is also crucial. Moreover, the influence and inter-relationships of the financial performance of organisations have been well documented by researchers, particularly with respect to the non-financial performances, such as Corporate Social Responsibility (CSR), Internal Business Perspective (IBP), Learning and Growth Perspective (LGP). However, the influence of these components of non-financial considerations are yet to be given adequate research attentions. Furthermore, organizations’ social influence, responsibilities, and their perceptions in the operating environments on one hand have not been given the required considerations. On the other hand, the organisations’ human capacity developments have not been fully documented. This paper therefore investigates the effects of CSR of organisations, such as the Yemen’s Private Universities (PUs) and Higher Education Institutions (HEIs) on the LGP. To achieve these, a structured questionnaire was administered for PUs faculties using the Partial Least Square-Structural Equation Modeling (PLS-SEM). The results obtained showed that the CSR has a positive influence on the LGP. This implied that the CSR influences the innovative drives for the workforce of the PUs management teams, which could culminate into better financial status of the PUs and HEIs

The Influence of Supply Chain Management Strategies on Organizational Performance in Hospitality Industry

The studys primary goal is to analyze the connection between SCM practices and organizational performance, and it also aims to evaluate the moderating role of management type. Quantitative data collected from Jordans hotel and restaurant workers via questionnaire. Structural equation modeling is used to examine the hypothesized relationships. Organizational Performance is positively impacted by effective information sharing. Information Quality (IQ) positively affects Organizational Performance (OP), and Strategic Supplier Partnerships (SSP) play a crucial role. Customer Relationship Management (CRM) had no discernible effect on OP, according to the study. OP is positively impacted by Postponement (POS) techniques. When implemented, postponement increases the efficiency of the supply chain and the happiness of guests. Type of Managements moderating effect is investigated. It moderates the effects of Strategic Supplier Partnerships (SSP), Information Quality (IQ), Customer link (CR), and Postponement (POS) on Organizational Performance (OP) but has no effect on the link between Information Sharing (IS) and Organizational Performance (OP). The success of Jordans hotel sector relies in part on how well its supply chain is managed. Insights from this research can help those working in the hotel industry improve supply chain operations and efficiency. Improving guest experiences and being competitive in Jordans fast-paced hospitality industry may be driven through bolstering cooperation, creating strategic partnerships, and investing in information quality

The influence of corporate social responsibility on customer perspective in private universities

The goals of organizations, despite maximization of profits should be directed at satisfying customers, particularly with respect to societal values, purposeful and strategic business gains. Previous studies have been on enhancing the financial gains without adequate prospects for corporations’ responsiveness to their operational environment and customers. However, there are no substantial empirical studies on the influence of organizations corporate exercises, perceptions, and responsibility to those of customers’ satisfactions, principally when considered in the context of Private Universities (PUs). In this paper therefore, the effects of organization’s corporate social responsibility (CSR) on customer perspective (CP) was investigated with respect to Yemen’s PUs and Higher Education Institutions. A structured questionnaire using Partial Least Square-Structural Equation Modeling methodology was used for data collection; respondents were top-management staffs from these organizations. Results revealed that CSR has a positive influence on the Customer Perception of Yemen’s PUs. This study therefore justified the support and contribution to the dearth of knowledge on the impacts of CSR on organisational CP

A REVIEW OF BALANCED SCORECARD FRAMEWORK IN HIGHER EDUCATION INSTITUTION (HEIS)

Many studies have been conducted to investigate the effectives of the BSC in organisations. It is observed that many organisations adopt different perspectives suitable for their functions in line with their vison, mission and strategic themes. Some reseachers have highlighted its relevance to Higher Education institutions. However, previous studies have not defined wich perspectives are most relevant for public HEIs, which are not for profit by nature. Higher Educational Institutions (HEIs) are involved in routine processes of providing tertiary education in colleges, universities, and institutes including both undergraduate and postgraduate programmes, vocational and education training. One of the aims of HEIs is to achieve results in terms of products and services for the customers and other stake holders. In this paper, we review recent studies in top journals using the Balanced Scorecard Framework in HEIs. The paper identifies the relenvant perspectives for HEIs and presents its contextual analysis. When implemented, this can be used to monitor their performance and enable them to adjust to emerging challenges that come as a result of implementing key strategies