A Conceptual Framework for Knowledge Management Implementation in Organizations

This study aimed to identify the processes associated with knowledge management implementation and develop a framework with different stages that combines these processes to guide the initiative for implementing knowledge management in organizations. The study was approached from a theoretical perspective. The study contributes to the knowledge management literature by developing a conceptual framework of knowledge management. A comprehensive review was conducted of recent progress and the rapidly growing number of published studies on knowledge management implementation. The review revealed ten critical processes that should be considered to ensure successful knowledge management initiatives. Based on that, a framework for knowledge management implementation is proposed. Specifically, the processes associated with implementing knowledge management are logically distributed among the PDCA framework promulgated and reflecting the four domains of the Plan–Do–Check–Act, which has consistently shown the capability to encompass all processes of effective knowledge management implementation. The framework can be used as a reference for implementing knowledge management initiatives in organizations. Finally, this study emphasizes that continuous process methods are significant in implementing knowledge management initiatives. By placing knowledge management implementation processes in the PDCA cycle, task-based knowledge can be better recognized and understood