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4 research outputs found

Processo de investigação e análise bibliométrica: avaliação da qualidade dos serviços bancários

Front-line Employee versus Customer Perceptions of Quality Attributes

A new model of customer-organisation attachment

Author: Aldlaigan Abdullah H
Buttle Francis A
Publication venue: Sydney : Macquarie Graduate School of Management
Publication date: 01/01/2003
Field of study

Cover title."November 2003"Bibliography: p. 34-36.Also available online at MGSM website: http://www.mgsm.edu.auiii, 36 leave

Macquarie University ResearchOnline

SYSTRA‐SQ: a new measure of bank service quality

Author: Abdullah H. Aldlaigan
Francis A. Buttle
Publication venue: 'Emerald'
Publication date
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