Social Analytics in an Enterprise Context: From Manufacturing to Software Development

Although customers become more and more vocal in expressing their experiences, demands and needs in various social networks, companies of any size typically fail to effectively gain insights from such social data and to eventually catch the market realm. This paper introduces the Anlzer analytics engine that aims at leveraging the "social" data deluge to help companies in their quest for deeper understanding of their products' perceptions as well as of the emerging trends in order to early embed them into their product design phase. The proposed approach brings together polarity detection and trend analysis techniques as presented in the architecture and demonstrated through a simple walkthrough in the Anlzer solution. The Anlzer implementation is by design domain-independent and is being tested in the furniture domain at the moment, yet it brings significant added value to software design and development, as well, through its experimentation playground that may provide indirect feedback on future software features while monitoring the reactions to existing releases

Open innovation in public management: analysis of the Brazilian action plan for Open Government Partnership

Este estudo objetivou analisar o Plano de Ação brasileiro para o Governo Aberto, baseado na teoria da inovação aberta na gestão pública. Utilizou-se de uma pesquisa documental, com vistas a aprofundar o conhecimento do fenômeno em questão. O documento foi escolhido intencionalmente, por ser exemplo basilar das políticas públicas relacionadas à inovação aberta brasileira. Os resultados mostram que os compromissos firmados pelo governo brasileiro estão consoantes com o processo de inovação aberta pública. As ações previstas no Plano estão especificamente relacionadas a transparência, abertura de dados e preparação do corpo estatal para o processo aberto de inovação. _________________________________________________________________________________________ RESUMEN: Este estudio tuvo como objetivo analizar el Plan de Acción de Brasil para el Gobierno Abierto con base en la teoría de la innovación abierta en la gestión pública. Se utilizó una investigación documental, con el fin de profundizar el conocimiento en el fenómeno en cuestión. El documento fue elegido intencionadamente porque es fundamental para las políticas públicas relacionadas con la innovación abierta brasileña. Los resultados muestran que los compromisos asumidos por el gobierno brasileño son compatibles con el proceso de innovación abierta pública. En concreto, las acciones contenidas en el plan están relacionados con la transparencia, los datos abiertos y preparación de la estructura de gobierno para el proceso abierto de innovación. _________________________________________________________________________________________ ABSTRACT: This study aims to analyze the Brazilian action plan for Open Government, based on the theory of open innovation in public management. Documentary research was used, in order to deepen of the knowledge the phenomenon being discussed . The document was intentionally chosen because it is essential for public policies related to Brazilian open innovation The results show that the commitments made by the Brazilian government are compatible with the public open innovation process. The actions in the Plan are related specifically to transparency, open data and preparation of the governance body for the open innovation process

Towards Assessing Critical Infrastructures’ Cyber-Security Culture During COVID-19 Crisis: A Tailor-made Survey

This paper outlines the design and development of a survey targeting the cyber-security culture assessment of critical infrastructures during the COVID-19 crisis, when living routine was seriously disturbed and working reality fundamentally affected. Its foundations lie on a security culture framework consisted of 10 different security dimensions analysed into 52 domains examined under two different pillars: organizational and individual. In this paper, a detailed questionnaire building analysis is being presented while revealing the aims, goals and expected outcomes of each question. It concludes with the survey implementation and delivery plan following a number of pre-survey stages each serving a specific methodological purpose.Comment: 4th International Conference on Networks and Security (NSEC 2020