10 research outputs found
Customer emotions in service failure and recovery encounters
- Author
- A. Mehrabian J.A. Russell
- A. Rafaeli R. Sutton
- A.G. Tombs J.R. McColl-Kennedy
- A.H. Fischer P.M.R. Mosquera, A.E.M. van Vianen, A.S.R. Manstead
- A.K. Smith R.N. Bolton
- A.M. Isen
- A.R. Hochschild
- A.S. Mattila C.A. Enz
- B. Schneider D. Bowen
- B. Shiv A. Fedorikhin
- B. Weiner
- B.A. Sparks V.J. Callan
- B.E. Ashforth R.H. Humphrey
- B.E. Ashforth R.H. Humphrey
- B.L. Alford D. Sherrell
- C. Derbaix
- C. Homburg R.M. Stock
- C.E. Izard
- C.E. Izard
- C.E.J. Hartel W.J. Zerbe, N.M. Ashkanasy
- C.S. Brown B. Sulzer-Azaroff
- D. Bowen B. Schneider, S. Kim
- D. Watson L.A. Clark, A. Tellegen
- D.A. Levy P.R. Nail
- D.B. Holt
- D.C. Renshaw
- D.J. Howard C. Gengler
- D.T. Nguyen J.R. McColl-Kennedy
- E. Hatfield J.T. Cacioppo, R.L. Rapson
- E.J. Arnould L.L. Price
- F. Heider
- G.R. Foxall G.E. Greenley
- G.R. Foxall G.E. Greenley
- G.R. Foxall M.M. Yani-de-Soriano
- G.V. Fiebig M.W. Kramer
- H. Holmes S. Tangtongtavy
- H. Mano R.L. Oliver
- H.C. Triandis
- H.H. Kelley J.L. Michela
- J. Fitness
- J.A. Edell M.C. Burke
- J.A. Russell
- J.A. Russell G.A. Pratt
- J.A. Ruth F.F. Brunel, C.C. Otnes
- J.C. Huefner H.K. Hunt
- J.E.G. Bateson
- J.F. Yates
- J.G. Blodgett D.H. Granbois, R.G. Walters
- J.L. Deffenbacher R.S. Lynch, E.R. Oetting, R.C. Swaim
- J.R. McColl-Kennedy B.A. Sparks
- J.R. McColl-Kennedy C.S. Daus, B.A. Sparks
- J.R. McColl-Kennedy R.D. Anderson
- K.R. Scherer
- K.R. Scherer
- L. Dubé G. Ferland, D.S. Moskowitz
- L. Dubé K. Menon
- L. Dubé K. Menon
- L. Dubé-Rioux
- L.C. Harris K.L. Reynolds
- L.L. Berry A. Parasuraman
- L.L. Price E.J. Arnould, S.L. Deibler
- M.B. Holbrook R.A. Westwood
- M.L. Richins
- M.T. Pham J.B. Cohen, J.W. Pracejus, G.D. Hughes
- N. Stephens K.P. Gwinner
- N.M. Ashkanasy C.E.J. Hartel, W.J. Zerbe
- N.N. Bechwati M. Morrin
- P. Ekman
- P. Ekman W.V. Friesen
- P. Gardner
- P. Shaver J. Schwartz, D. Kirson, C. O’Connor
- P.G. Patterson T. Smith
- P.G. Patterson T. Smith
- P.T.P. Wong B. Weiner
- R. Batra M. Holbrook
- R. Bennett C.E.J. Härtel, J.R. McColl-Kennedy
- R. Lawton A. Nutter
- R. Plutchik
- R. Plutchik H. Kellerman
- R.A. Fullerton G. Punj
- R.A. Westbrook
- R.A. Westbrook R.L. Oliver
- R.I. Sutton
- R.I. Sutton A. Rafaeli
- R.J. Donovan J.R. Rossiter, G. Marcoolyn, A. Nesdale
- R.J. Larsen E. Diener
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver R.A. Westbrook
- R.L. Oliver R.T. Rust, S. Varki
- R.P. Bagozzi M. Gopinath, P.U. Nyer
- R.R. Holt
- R.S. Lazarus
- R.W. Novaco
- S. Erevelles
- S. Erevelles C. Leavitt
- S.C. Schmukle B. Egloff, L.R. Burns
- S.D. Pugh
- S.G. Barsade
- S.J. Grove R.P. Fisk, J. Joby
- S.L. Vargo R.F. Lusch
- S.M. Keaveney
- T. DeWitt M.K. Brady
- T. Fujihara T. Kohyama, J.M. Andreu, J.M. Ramirez
- T. Kunin
- T. Kunin
- T.E. Muller D.K. Tse, R. Venkatasubramaniam
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- V. Liljander T. Strandvik
- V.A. Zeithaml L.L. Berry, A. Parasuraman
- V.S. Folkes
- V.S. Folkes
- V.S. Folkes S. Koletsky, J.L. Graham
- W. Tsai Y. Huang
- W.C. Tsai
- W.J. Havlena M.B. Holbrook
- Y. Yi
- Y.K. Kim A.K. Smith
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2006
- Field of study
Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences
Work exhaustion in information technology professionals
- Author
- Publication venue
- 'Association for Computing Machinery (ACM)'
- Publication date
- Field of study
Emotion Labor and Emotional Exhaustion : The Role of Emotional Intelligence
- Author
- Albrow M.
- Ashforth B.E.
- Ashforth B.E.
- Baron R.A.
- Bass B.M.
- Brief A.P.
- Brotheridge C.M.
- Ciarroch J.V.
- Cropanzano R.
- Davis M.
- Diefemdorff J.M.
- Druskat V.U.
- Elsbach K.D.
- Fisher C.D.
- Frijda N.H.
- George J.M.
- George J.M.
- George J.M.
- George J.M.
- Glomb T.M.
- Glomb T.M.
- Grandey A.A.
- Huy Q.N.
- Isen A.M.
- Isen A.M.
- Jackson S.E.
- Kelly J.R.
- Law K.S.
- Martin J.
- Mayer J.D.
- Mayer J.D.
- Middleton D.R.
- Miller K.I.
- Miller K.I.
- Morris J.A.
- Muchinsky P.M.
- Mumby D.K.
- Pugh S.D.
- Pugliesi K.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Salovey P.
- Schaubroeck J.
- Scjneider B.
- Seo M.G.
- Staw B.M.
- Staw B.M.
- Stenross B.
- Sutton R.I.
- Sutton R.I.
- Tolich M.B.
- Van Maanen J.
- Weiss H.M.
- Wharton A.S.
- Zajonc R.B.
- ěť´ěś ěž¬
- Publication venue
- 'Daehan Academy of Management Information Systems'
- Publication date
- Field of study
Psychologische Aspekte der Tätigkeit im Dienstleistungsbereich
- Author
- A Rafaeli
- B Schneider
- B Schneider
- B Shamir
- B Stauss
- B Stauss
- BM Depaulo
- C Goodwin
- D Bell
- D Enzmann
- D Enzmann
- DF Caldwell
- E Clemmer
- FW Nerdinger
- FW Nerdinger
- FW Nerdinger
- FW Nerdinger
- FW Nerdinger
- GG VoĂź
- H Meffert
- H Schuler
- Hochschild A.R
- KA Weatherly
- L Hester
- L Rosenstiel
- LA Mohr
- M Benkenstein
- M Snyder
- MB Tolich
- MJ Bitner
- MJ Bitner
- MR Solomon
- N Semmer
- P Watzlawick
- R Buck
- Rafaeli A. ,Sutton, R.I
- RI Sutton
- RI Sutton
- SJ Grove
- U Gerhardt
- U Piontkowski
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/1998
- Field of study
On the Materiality of Service Work
- Author
- Adkins L.
- Agar M.H.
- Bell D.
- Benson S.P.
- Bowlby R.
- Bradley H.
- Clarke A.J.
- Crang P.
- Du Gay P.
- Du Gay P.
- Gershuny J.
- Glazer N.Y.
- Goffman E.
- Granovetter M.
- Herzenberg S.A.
- Hochschild A.
- Leadbeater C.
- Leidner R.
- Macdonald C.L.
- Miller D.
- Mort F.
- Paules G.F.
- Rafaeli A.
- Sayer A.
- Sharma U.
- Steinberg R.J.
- Sutton R.I.
- Warhurst C.
- Wharton A.
- Publication venue
- 'Wiley'
- Publication date
- Field of study
Individual emotion in work organizations
- Author
- Abraham R.
- Albert S.
- Anat Rafaeli
- Aryee S.
- Ashforth B.
- Ashforth B. E.
- Ashforth B. E.
- Ashforth B.E.
- Ashkenasy N.M.
- Baker M.
- Barker J.R.
- Bass B.M.
- Bass B.M.
- Baumeister R.
- Brief A.P.
- Carver C.S.
- Chatman J.A.
- Cohen R.C.
- Cordes C.
- Dennis S.A.
- Diener E.
- Ephron N.
- Fiedler F. E.
- Fineman S.
- Fineman S.
- Fisher A.
- Fisher C.D.
- Frijda N.H.
- Frone M.R.
- Frost P.
- Geertz C.
- Gibson D.
- Goleman D.
- Goleman D.
- Hackman J.R.
- Hamper B.
- Hart P.M.
- Hirschhorn L.
- Hochschild A.R.
- Hochschild A.R.
- Howe L.K.
- Huy Q.N.
- Jackall R.
- Jackson S.E.
- James W.
- Jena S.P.K.
- Kabanoff B.
- Kahill S.
- Kantak D.M.
- Karabanow J.
- Katz D.
- Kruml S.
- Lewis K.M.
- Lewis M.
- Lewis T.
- Lief H.I.
- Locke E.A.
- Loscocco K.A.
- Maslach C.
- Mastenbroek W.
- Maude M.R.
- McCarthy E.D.
- McGrath J.E.
- Millar M.G.
- Millar M.G.
- Mills P.K.
- Monica Worline
- Moore M.
- Morgan G.
- Morris J.A.
- Mumby D.K.
- O'Reilly C.
- Organ D.W.
- Organ D.W.
- Parkin W.
- Peters T.
- Peterson K.S.
- Pines A.
- Pugliesi K.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Rafaeli A.
- Reichers A.E.
- Reiss P.T.
- Repetti R.L.
- Rice R.W.
- Rousseau D.
- Roy D.F.
- Russell J.A.
- Rynecki D.
- Salancik G.
- Sandelands L.E.
- Sandelands L.E.
- Sandelands L.E.
- Sappington A.A.
- Schaubroek J.
- Schneider B.
- Schneider B.
- Schuler R.S.
- Shamir B.
- Shanteau J.
- Simon H.
- Smircich L.
- Smith C.A.
- Staw B. M.
- Sutton R.I.
- Sutton R.I.
- Tait M.
- Tajfel H.
- Taylor F.W.
- Terkel S.
- Trice H.M.
- Wall J.A.
- Warr P.
- Wasielewski P.L.
- Watson D.
- Weber M.
- Weisinger H.
- Weiss H.M.
- Wharton A.S.
- Wichroski M.A.
- Yukl G.A.
- Zeithaml V.A.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
Spirituality, religion, and emotional labor in the workplace
- Author
- Ashforth B.E.
- Balasubrahmania K.
- Baruch-Feldman C.
- Berry J.W.
- Bono J.E.
- Brief A.P.
- Brotheridge C.M.
- Brotheridge C.M.
- Brown N.C.
- Chau S.L.
- Cohen A.B.
- Cohen A.B.
- Conor J. Byrne
- Considine J.R.
- Cropanzano R.
- Côté S.
- Dahling J.J.
- Dana M. Morton
- Day N.E.
- Diefendorff J.M.
- Diefendorff J.M.
- Diefendorff J.M.
- Ellison C.G.
- Eriksson C.B.
- Fornaciari C.J.
- Frankel B.
- Giacalone R.A.
- Glomb T.M.
- Grandey A.A.
- Grandey A.A.
- Gross J.J.
- Harrowfield R.
- Hobfoll S.E.
- Hochschild A.R.
- Holman D.
- Houston D.J.
- Jason J. Dahling
- Johnson H.M.
- Joseph D.L.
- Kim H.J.
- Kim-Prieto C.
- King L.
- Kreiner G.E.
- Laurencelle R.M.
- Lee R.T.
- Mather P.C.
- McGuire T.
- Mitroff I.I.
- Montgomery A.J.
- Morris J.A.
- Mullet E.
- Myers D.G.
- Nelson D.
- Olcott H.S.
- Rafaeli A.
- Rafaeli A.
- Rupp D.E.
- Rye M.S.
- Schaubroeck J.
- Sliter M.
- Smith P.
- Strazdins L.
- Sutton R.I.
- Syed J.
- Toussaint L.L.
- Turton D.W.
- Wagenfeld-Heintz E.
- Watts F.N.
- Wharton A.S.
- Worthington E.L.
- Worthington E.L.
- Zapf D.
- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
Chapter 1 The End of Expressionism: A Conditional Approach to Bounded Emotionality in Organizations
- Author
- A. Hedge
- A. Hochschild
- A. Isen M.S. Johnson, E. Mertz, G.F. Robinson
- A. Rafaeli R. Sutton
- A. Rafaeli R.I. Sutton
- A.B. Becker J.S. Warm, W.N. Dember, P.A. Hancock
- A.E. Reichers B. Schneider
- A.H. Eagly S. Chaiken
- A.J. Rothman N. Schwarz
- A.M. Isen K. Daubman
- A.M. Isen K. Daubman, G. Nowicki
- A.M. Isen R.A. Baron
- A.N. Kluger A. DeNisi
- A.P. Brief H.M. Weiss
- A.S. Wharton R.J. Erickson
- A.T. Pescosolido
- B.E. Ashforth R.H. Humphrey
- B.E. Kaufman
- B.M. Staw S.G. Barsade
- C. Baber B. Mellor, R. Graham, J.M. Noyes, C. Tunley
- C. Heath F.J. Jourden
- C.A. Bartel R. Saavedra
- C.E.J. Härtel H. Gough, G.F. Härtel
- D. Kahneman J.L. Snetsch, R. Thaler
- D. Kahneman P. Slovic, A. Tversky
- D. Keltner K.D. Locke, P.C. Audrain
- D. Maheswaren S. Chaiken
- D. Watson L.A. Clark, A. Tellegen
- D.G. Gilbert C.J. Meliska, L.C. Plath
- D.K. Mumby L.L. Putnam
- D.T. Wegener R.E. Petty
- E. Danghel
- E. Hatfield J. Cacioppo, R.L. Rapson
- E. Hatfield J. Cacioppo, R.L. Rapson
- E.H. Schein
- E.J. Lawler R.S. Thye, J. Yoon
- G. Bower
- G.H. Bower J.P. Forgas
- G.H.E. Gendolla
- G.R. Oldham A. Cummings, L.J. Mischel, J.M. Schmidke, J. Zhou
- G.V. Bodenhausen G.P. Kramer, K. Susser
- H. Bless
- H.A. Simon
- H.A. Simon
- H.M. Hart A.J. Wearing, B. Headey
- H.M. Weiss R. Cropanzano
- J. Chebat R. Michon
- J. Clore K. Gasper, E. Garvin
- J. Matsumoto
- J. Panksepp
- J. Payne J.M. Bettman, E.J. Johnson
- J. Pixley
- J.M. George
- J.M. George
- J.M. George
- J.M. George A.P. Brief
- J.M. George T.F. Reed, K. Ballard, J. Colin, J. Felding
- J.P. Forgas
- J.P. Forgas
- J.P. Forgas
- J.P. Forgas
- J.P. Forgas
- J.P. Forgas
- J.P. Forgas G. Tehani
- J.P. Forgas G.H. Bower
- J.P. Forgas G.H. Bower, S. Krantz
- J.P. Forgas J.M. George
- J.P. Forgas K. Fiedler
- J.P. Forgas S.J. Moylan
- J.R. Kelly S.G. Barsade
- J.S. Learner D. Keltner
- J.S. Lerner P. Tetlock
- J.S. Ott
- J.T. Cacciopo R.E. Petty
- J.T. Cacciopo W.L. Gardner, G.G. Berntson
- K. Fiedler
- K. Fiedler W. Stroehm
- K.J. Williams J. Suls, G.M. Alliger, S.M. Lerner, C.K. Wan
- K.K. Smith D.N. Berg
- L. Bailey R. Thompson
- L. Putnam D. Mumby
- L.B. Alloy L.Y. Abramson, D. Viscusi
- L.M. Bartoshuk
- L.M. Isbell R.S. Wyer
- L.S. Newman J.S. Uleman
- M.C. Keller B.L. Fredrickson, O. Ybarra, S. Cote, K. Johnson, J. Michels, T. Wager
- M.J. Newcombe N.M. Ashkanasy
- M.T. Dasborough N.M. Ashkanasy
- N. Schwarz G.L. Clore
- N. Schwarz G.L. Clore
- N. Schwarz W. Servay, M. Kumpf
- N.M. Ashkanasy S.D. Daus
- P.J. Carnevale A.M. Isen
- P.J. Jordan A.C. Troth
- R. Adolphs R. Damasio
- R.A. Baron
- R.A. Baron
- R.A. Baron
- R.B. Briner
- R.B. Hersey
- R.B. Zajonc
- R.C. Solomon
- R.I. Sutton
- R.I. Sutton A. Rafaeli
- R.R. Vickers L.K. Hervig
- R.S. Lazarus
- S. Knobloch D. Zillmann
- S. Maitlis H. Ozcelik
- S.G. Barsade
- S.G. Barsade A.J. Ward, J.D.F. Turner, J.A. Sonnenfeld
- V. Mittal W.T. Ross
- V. Venkatesh C. Speier
- V.A. Bodrov
- V.N. Stratton A.H. Zalanowski
- W. Bouscein W. Ottmann
- W. Whyte
- Y. Hanoch
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2007
- Field of study
Chapter 4 Team Emotion Recognition Accuracy and Team Performance
- Author
- A. Furnham P. Stringfield
- A. Rafaeli R.I. Sutton
- A.G. Halberstadt J.A. Hall
- A.J. Fridlund
- A.J. Fridlund
- A.M. Isen R.A. Baron
- A.R. Hochschild
- B.E. Ashforth R.H. Humphrey
- B.M. Staw R.I. Sutton, L.H. Pelled
- B.M. Staw S.G. Barsade
- C.A. Bartel R. Saavedra
- C.E. Izard
- C.E. Izard S. Fine, D. Schultz, A. Mostow, B. Ackerman, E. Youngstrom
- D. Archer R.M. Akert
- D. Chan
- D. Goleman
- D. Hambrick
- D. Keltner B.N. Buswell
- D. Keltner J. Haidt
- D. Keltner J.J. Gross
- D. Schag C. Loo, M.M. Levin
- D.A. Kenny L. La Voie
- D.A. Kenny L. La Voie
- D.C. Feldman
- E. Goffman
- E. Hatfield C.K. Hsee, J. Costello, M.S. Weisman
- E. Hatfield J.T. Cacioppo, R.L. Rapson
- F. Strack N. Schwarz, E. Gschniedinger
- H.A. Elfenbein
- H.A. Elfenbein M.D. Foo, J.G. Boldry, H.H. Tan
- H.A. Elfenbein N. Ambady
- H.L. Wagner
- J. Gross
- J. Martin K. Knopoff, C. Beckman
- J. Polzer L. Milton, W. Swann
- J. Van Maanen G. Kunda
- J.A. Hall
- J.D. Mayer G. Geher
- J.D. Mayer P. Salovey, D.R. Caruso, G. Sitarenios
- J.J. Bartko
- J.L. Tsai Y. Chentsova-Dutton, L. Freire-Bebeau, D.E. Przymus
- J.M. George
- J.P. Tangney
- J.R. Austin
- J.R. Dunn M.E. Schweitzer
- J.R. Hackman
- J.R. Kelly S.G. Barsade
- J.S. Gillis F.J. Bernieri, E. Wooten
- J.S. Lerner D. Keltner
- J.V. Ciarrochi A.Y.C. Chan, P. Caputi
- L. Tickle-Degnen
- L.L. Putnam D.K. Mumby
- L.Z. McArthur R.M. Baron
- L.Z. Tiedens S. Linton
- M. Costanzo D. Archer
- M. Costanzo J. Philpott
- M. Davies L. Stankov, R.D. Roberts
- M.E. Ansfield B.M. DePaulo, K.L. Bell
- M.M. Harris J. Schaubroeck
- M.R. DiMatteo H.S. Friedman, A. Taranta
- N.M. Ashkanasy C.E. Hartel, W.J. Zerbe
- P. Ekman
- P. Ekman W.V. Friesen
- P. Goodman E. Ravlin, M. Schminke
- P. Thibault P. Bourgeois, U. Hess
- P. Totterdell S. Kellett, K. Teuchmann, R.B. Briener
- P.J. Jordan N.M. Ashkanasy
- P.T. Costa R.R. McCrae
- R. Buck
- R. Rosenthal J.A. Hall, M.R. DiMatteo, P.L. Rogers, D. Archer
- R. Rosenthal R.L. Rosnow
- R. Wageman
- R.B. Zajonc S.T. Murphy, M. Inglehart
- R.D. Roberts M. Zeidner, G. Matthews
- R.E. Riggio
- R.I. Sutton
- R.J. Campbell N. Kagan, D.R. Krathwohl
- R.L. Moreland
- R.M. Sabatelli R. Buck, A. Dreyer
- R.M. Sabatelli R. Buck, A. Dreyer
- R.S. Feldman P. Philippot, R.J. Custrini
- R.W. Levenson L.L. Carstensen, W.V. Friesen, P. Ekman
- S. Fineman
- S. Fineman
- S. Jones
- S. Nowicki
- S. Nowicki M.P. Duke
- S. Nowicki M.P. Duke
- S.G. Barsade
- T.A. Wright B.M. Staw
- V.U. Druskat D.C. Kayes
- X. Meng R. Rosenthal, D. Rubin
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2007
- Field of study
Why Does Affect Matter in Organizations?
- Author
- Alloy L.B.
- Allred K.G.
- Amabile T.M.
- Aquino K.
- Ashforth B.E.
- Ashkanasy N.M.
- Barger P.
- Baron R.A.
- Barrick M.R.
- Barry B.
- Barsade S.
- Barsade S.G.
- Barsade S.G.
- Barsade S.G.
- Bartel C.
- Bass B.M.
- Berk M.S.
- Brackett M.A.
- Brackett M.A.
- Brief A.P.
- Brief A.P.
- Carnevale P.J.
- Cascio W.F.
- Clark M.S.
- Conger J.A.
- Conte J.M.
- Cropanzano R.
- Côté S.
- Côté S.
- Côté S.
- Dasborough M.T.
- Daus C.S.
- Day A.L.
- Doherty R.W.
- Druckman D.
- Duffy M.K.
- Ekman P.
- Ekman P.
- Elfenbein H.A.
- Elfenbein H.A.
- Erickson R.J.
- Estrada C.A.
- Feist G.J.
- Feldman Barrett L.
- Feyerherm A.E.
- Foo M.D.
- Forest D.
- Forgas J.P.
- Forgas J.P.
- Fox S.
- Fox S.
- Frederickson B.L.
- Frijda N.H.
- Frost P.J.
- George J.M.
- George J.M.
- George J.M.
- George J.M.
- George J.M.
- George J.M.
- George J.M.
- Gibson D.E.
- Glassman N.S.
- Gohm C.L.
- Grandey A.A.
- Grandey A.A.
- Gross J.J.
- Gross J.J.
- Hatfield E.
- Hochschild A.
- Hogan R.
- Huy Q.N.
- Iaffaldano M.T.
- Ilies R.
- Isen A.
- Isen A.M.
- Isen A.M.
- Isen A.M.
- Isen A.M.
- Isen A.M.
- James K.
- Judge T.A.
- Judge T.A.
- Kelly J.
- Keltner D.
- Kihlstrom J.F.
- Kopelman S.
- Kring A.M.
- Kruger J.
- Kumar R.
- Lam L.T.
- Larsen R.
- Larsen R.J.
- Lazarus R.S.
- Lazarus R.S.
- LeBlanc P.M.
- Lewis K.M.
- Lopes P.N.
- Lowe K.B.
- Lyons J.B.
- Lyubomirsky S.
- Mackie D.M.
- Madjar N.
- Maitlis S.
- Martin L.L.
- Matsumoto D.
- Matthews G.
- Mauss I.B.
- Mayer J.D.
- Mayer J.D.
- Mayer J.D.
- Mayer J.D.
- McCrae R.R.
- McIntyre C.W.
- Mehrabian A.
- Melton R.J.
- Miner A.G.
- Morris J.A.
- Mueller J.
- Ortony A.
- Parrott W.G.
- Pelled L.H.
- Pescosolido A.T.
- Pierce J.L.
- Pugh S.D.
- Rafaeli A.
- Rafaeli A.
- Rubin R.S.
- Russell J.A.
- Salovey P.
- Salovey P.
- Salovey P.
- Schwarz N.
- Sharma A.
- Shaw J.D.
- Shaw J.D.
- Singer J.A.
- Smith A.C.
- Spector P.E.
- Staw B.M.
- Staw B.M.
- Staw B.M.
- Staw B.M.
- Stearns C.Z.
- Strack F.
- Sullins E.
- Sutton R.I.
- Sy T.
- Tellegen A.
- Tett R.P.
- Thompson L.L.
- Thoresen C.J.
- Tiedens L.Z.
- Totterdell P.
- Totterdell P.
- Tsai W.C.
- Tuckman B.W.
- Van Kleef G.A.
- Verbeke W.
- Wasielewski P.L.
- Watson D.
- Watson D.
- Watson D.
- Watson D.
- Weiss H.M.
- Weiss H.M.
- Westen D.
- Wheelan S.A.
- Wright T.A.
- Wright T.A.
- Publication venue
- 'Academy of Management'
- Publication date
- Field of study