11 research outputs found
A theoretical perspective of an e-diplomacy maturity framework
Diplomacy forms the basis of interaction for countries throughout the globe, while propelling cordial international relations in a wide array of socio-cultural and political. This research outlines an innovative conceptual structure for examining the maturity and feasibility of e-diplomacy. The proposed e-diplomacy maturity framework is a derivative of literary analysis on e-government maturity model, ICT growth of stage theories, coupled with theoretical information and practical features of diplomacy. The e-diplomacy maturity model constitutes variables like the degree of complexity and level of interactivity. Integration of the two variables results in varying phases of the framework. Challenges implicated in the e-diplomacy maturity framework include: sensitivity hence discretionary nature of diplomatic elements, setbacks in organizational structure, and communication impediments on the part of diplomats, as well as, politico-economic concerns and socio-cultural tendencies of various parties
Research on Simulation Algorithm of Series Hybrid Electric Vehicle Energy and Intelligent Control
Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems
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Customer strategy definition in elderly care: understanding customer-focused care expectation and managing resource allocation
With an aging global population, it is important that clinicians empower their patients. Empowering the patient-physician interaction leads to a more positive health outcome. This chapter discusses the potential of adopting Customer Relationship Management (CRM) as a way of guiding non-critical care services (i.e. linking the problems of customer-focused care expectation and resource allocation management). Implementation of CRM solutions would create value for patients by supporting trust and service creation; however, the chapter highlights a need for a common and systematic way to implement CRM solutions in the healthcare domain