Assessments of Guest Technologies in Five Stars Hotel at Aqaba Special Economic Zone Authority (ASEZA)

The purpose of this study is to look at the effects of website management, technology level, and innovation on customer satisfaction in five-star hotels in Aqaba, Jordan. Among the 450 surveys distributed to hotel guests, 235 were filled out completely and returned. To investigate the connections between the variables, an (Smart PLS 4) analysis was used. Website management was shown to have a positive and statistically significant link (T = 2.909, p = 0.004) with customer satisfaction. There was a significant positive link between the hotel technology level and customer happiness (T = 10.160, p 0.001). The research found a statistically significant positive link between innovation and consumer happiness (T = 2.160, p = 0.031). In terms of the moderating effects of innovation, the research discovered that innovation did not substantially modify the link between website management and customer satisfaction (T = 0.636, p = 0.525). The research revealed a substantial moderating effect (T = 2.822, p = 0.005), however innovation was shown to reduce the influence of technology level on consumer satisfaction. In light of these results, it is suggested that the management of five-star hotels in Aqaba place a greater emphasis on better website management techniques and the enhancement of technical services. Furthermore, encouraging innovation should be approached cautiously due to the lack of data on the impact it has on the link between technology and consumer happiness. The findings of this study provide Aqaba hotel managers with useful information for improving guests experiences, which should result in happier visitors who are more likely to return and spread the good news about their stay

The Impact of Job Stability, Work Environment, Administration, Salary and Incentives, Functional Justice, and Employee Expectation on the Security Staff’s Desire to Continue Working at the Hotel

Hotels guests and employees have acquired a huge number of studies and research, while the security department staff, who are responsible for the hotels security and customers, did not get the researchers attention. Therefore, the study is conducted to highlight an important section in the hospitality industry that has been neglected. The quantitative approach was utilized to explore the impact of Job Stability, Work Environment, Hotel Administration, Salary and Incentives, Functional Justice, and Employee Expectation on the security staff’s Desire to Continue Working at the hotel. An online questionnaire is designed and sent to the directors of the security department of the hotels. Results revealed that Hotel Administration, Functional Justice, and Employee Expectations impact their desire to continue working at the hotel. The study has contributed theoretically to fill this gap in the literature caused by the scarcity of studies that targeted the work health of the security department staff. The study also contains many practical aspects that help hotel management pay great attention to the hotel security department

The Competitiveness of Jordanian Tourism Activity in Enhancement Economic Growth

Competitiveness studies are regarded as one of the most essential at the worldwide level, particularly in the tourist sector, which is relying on to boost economic growth and living standards. The purpose of this study was to examine the competitive features of the Jordanian tourist industry, as well as the long-term equilibrium relationships between the factors of tourism activity and economic growth, using the Autoregressive distributed lag model (ARDL) over the period 1990- 2021. The study looked at the favorable benefits of tourism on employment, poverty reduction, and the Jordanian economys balance of payments. Using the koyck model, the study discovered a decline in the influence of the number of tourists on Jordanian tourism income. It also determined that there is a long-term and bidirectional equilibrium link between tourism activity and economic growth, as the coefficient of the speed of adjustment for short-term deviations from its long-term route was 37%. It suggested strengthening the sectors competitiveness by attracting more visitors and raising the number of tourism investments in Jordan