12 research outputs found

    An investigation into the antecedents of goal congruence in retail-service settings

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    The authors report the results of two studies that model the antecedents of goal congruence in retail-service settings. They draw the antecedents from extant research and propose that goal congruence is related to employees' perceptions of morale, leadership support, fairness in reward allocation, and empowerment. They hypothesize and test direct and indirect relationships between these constructs and goal congruence. Results of structural equations modeling suggest an important mediating role for morale and interesting areas of variation across retail and service settings

    Proactive personality and job performance of athletic coaches: Organizational citizenship behavior as mediator

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    [[abstract]]Research has suggested that coaches who possess a proactive personality have greater job performance. However, contextual factors that may serve as behaviors conditions have received insufficient attention in the research. Accordingly, this study proposed organizational citizenship behavior as a mediation in the positive relationship between proactive personality and job satisfaction. We have 91 paired, completed questionnaires which formed the basis of the data analysis. Our results suggest that significant correlation between proactive personality, job performance, and OCB. Additionally, OCB mediated between proactive personality and job performance. Our findings provide strong evidence that a high degree of proactive personality among sports coaches has a significant and crucial influence on their OCB and job performance.[[notice]]補正完

    Customer orientation of employees: Review and research suggestions

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