Suomi.fi – Towards Government 3.0 with a National Service Platform

Part 1: General E-Government and Open GovernmentInternational audienceThe KaPa (Kansallinen Palveluarkkitehtuuri, in Finnish) program establishes the national e-government service platform in Finland. The platform, Suomi.fi, provides a one-stop portal for citizens and organizations to access both public and related private sector services. This research reports a case study of the platform by analyzing it in light of recent characteristics identified with the emerging concept of Government 3.0: openness and transparency, sharing, increased communication and collaboration, government re-organization through integration and interoperability, and use of new technologies. Our results contribute by concretizing the hitherto abstract and loosely defined concept of Government 3.0 by describing a timely and complex national e-government implementation in detail in light of such characteristics. Our study also suggests three emergent themes in relation to contemporary Government 3.0 characteristics: opening up technologies and solutions in addition to open data, cross-border integration and development, and the enhanced role of the private sector in both development activities and merging into the portfolios of one-stop services

A Conceptual Model for G2G Relationships

Part 3: Governance, Openess and InstitutionsInternational audienceThis paper proposes a conceptual model that groups different factors that can influence relationships between government agencies. The model is based on a systematic literature review of published papers related to Government-to-Government (G2G) relationships. Through analysis of selected papers, we identified, classified, and organized factors that may impact relationships between government agencies. The proposed model may help government managers to improve their G2G policies