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1 research outputs found
The Impact of Customer Value on Customer Satisfaction and Customer Loyalty in Hotel Firms - The Moderating Effect of Switching Cost and Mediating Effect of Customer Satisfaction -
Author
Baldauf A.
Blut M.
+69Β more
Burnham T. A.
Chen P. T.
Chen S. C.
Choi T. Y.
Colgate M.
Cronin J. J. Jr.
Curasi C. F.
Eggert A.
Fornell C.
Garbarino E.
Hoffman K. D.
Hsieh J. K.
Inna Antonova
Jamal A.
Jones M. A.
Jones M. A.
Kumar V.
Kuo N. T.
Lee C. K.
Lee J.
Lin C. H.
Liu A. H.
Lu T.
Marshall R.
Nagengast L.
Oliver R. L.
Olsen S. O.
Pappu R.
Parasuraman A.
Pura M.
Reichheld F. F.
Singh J.
Sirdeshmukh D.
Skogland I.
Sweeny J. C.
Wang Y.
Wathne K. H.
Woodruff R. B.
Yang Z.
Zeithaml V. A.
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Publication venue
'Korean Tourism Industry Research Association'
Publication date
Field of study
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