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3 research outputs found
A Study of Categorization of Service Recovery Factors in MICE industry by integrating Kano Model and Structural Equation Model
Author
Boshoff C
Chonko Lawrence B
+30ย more
Hinkin T. R
Kano N
Konopacki A
Robinson L. S
Saleh F
Tanner John F. Jr
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Publication venue
'Daehan Academy of Management Information Systems'
Publication date
Field of study
No full text
Crossref
The Level of Customer Participation in Retailing Service
Author
Bendapudi N
Bitner Mary Jo
+22ย more
Carmen James M
Cermak Dianne S.P
Czepiel John.A
Ennew Christine T
Fitzsimmons James A
Goodwin Cathy
Grแฝ nroos Christian
Heskett James L
Kelley S. W
Kelley S. W
Mills P. K
Mills P. K
Namasivayam Karthik
Patterson P. G
Yoon M. H
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Publication venue
'Daehan Academy of Management Information Systems'
Publication date
Field of study
No full text
Crossref
A Study on the Effects of Emotional Intelligence of Social Welfare Workers on Their Happiness : With Focus on the Mediating Effects of Customer Orientation and Job Satisfaction
Author
Bacharach S. B.
Bar-On R.
+59ย more
Brown T. J.
Carmeli A.
Davis G.
Diener E.
Donavan D. T.
Donavan D. T.
Dunlap B. J.
Fredrickson B. L.
Hennig-Thurau T.
Law K. S.
Narver J. C.
Netemeyer R. G
Olsson A.
Ruekert R. W.
Salovey P.
Saxe R.
Seligman M. E. P.
Veenhoven R.
Wong Chi-Sum
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Publication venue
'The Korea Association for Local Government and Administration Studies'
Publication date
Field of study
No full text
Crossref