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3 research outputs found
The Effect of Seriousness and Controllability of Service Failure on Perceived Fairness, Reliability, Satisfaction and Loyalty of Customers- Focused on the Use of Korean Restaurants by Inbound Japanese Tourists -
Author
Bell CR
Bitner MJ
+35ย more
Blodgett JG
Bloemer J
Chung HY
Craighead CW
Dolen WV
Folkes VS
Goodwin C
Goodwin C
Greenberg J
Hegtvedt KA
Hocutt MA
Johnston R
Keaveney MS
Kelley SW
Kim EJ
Lewis BR
Mattila AS
Maxham โ ข
Maxham โ ข JG
Moorman Deshpande
Mueller RD
Oh DG
Oliver
Parasuraman A
Smith AK
Tax SS
Weun SG
Wirtz J
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๊น์ํ
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์์ฑ๊ทผ
์ด์ฐ์
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Publication venue
'Culinary Society of Korea'
Publication date
Field of study
No full text
Crossref
The Effect of Negative Expectancy Disconfirmation of Restaurant Customers on Complaining Behavior and Switching Intention: Comparative Study in Korea and Japan
Author
A Fan
Bansal H. S.
+63ย more
Barbara R. L.
Bearden William O.
Bearden. W. O.
Berry L. L.
Brady MK
Buttle Francis A.
Cadotte E. R.
Cronin Jr J. J.
Cronin J. J.
Dabholkar P. A.
Day
Day R. L.
Doi T.
Estelami H.
Filiatrault P.
Fornell. C.
Fullerton G.
Gilly M. C.
Hoffman. G. C.
Jacoby J.
Jang. D.
Jones M. A.
June L.
Keaveney S. M.
Krishnan S
Lewis R. C.
Litvin S. W.
Liu Yong
Menon K.
Moschis. G.
Neslin S, A
Oliver R.
Oliver Richard L.
Olson Jerry C.
Parasuraman A.
Parasuraman A.
Russell J. A.
Rust R. T.
Singh J.
Susskind A. M.
Tea R. K.
Westbrook Robert A.
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Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref
Impact of Instrumental Factors on Dissatisfaction and Complaint Behaviors: Moderating Role of Expected Profitability
Author
Abdul-Muhmin A. G.
Anderson J. C.
+70ย more
Audrain-Pontevia A. -F.
Bearden W. O.
Boyle B.
Chiou J. S.
Chiu C. -M.
Day R. L.
Dowding K.
Erevelles S.
Eshghi A.
Evans G.
Ferguson J. L.
Ganesan S.
Gaski J. F.
Geyskens I.
Gurdon M. A.
Hansen S. W.
Higgs B.
Jacoby J.
Keaveney S. M.
Kim M. J.
Koza K. L.
Lee Y. -K.
Lim H. -C.
Lim H. -C.
Lu Y.
Mathewson G. F.
Matzler K.
McCollough M. A.
Noordewier T. G.
Oliver R. L.
Orsingher C.
Pelham A. M.
Pelham W.
Peppers D.
Perkins D. S.
Ping R. A.
Ping R. A.
Pitt L. F.
Reichheld F. F.
Rogers J. C.
Rusbult C. E.
Rusbult C. E.
Rust R. T.
Schellhase R.
Schellhase R.
Sharma N.
Singh J.
Singh J.
Tenenhaus M.
Tikkanen H.
Yi Y.
Yilmaz C.
Zolkepli I. A.
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Publication venue
'Korea Distribution Science Association'
Publication date
Field of study
No full text
Crossref