141 research outputs found
The Effect of Emotional Intelligence on Job Satisfaction and Affective Commitment: The Moderating Role of Positive and Negative Affectivity at Work
A Study on Collection-and-Recovery Order under the Foreign Exchange Transactions Act โ Focusing on Legality of Theory of Comprehensive Collection-and-Recovery Order
The Effects of Internet Shopping Mall Attributes and Regret on the Complaining Behavior and Repurchase Intentions
A Study of Categorization of Service Recovery Factors in MICE industry by integrating Kano Model and Structural Equation Model
Effects of E-Servicescape on SBI Attractiveness, Customer Trust and Customer Loyalty in China Internet Shopping Malls -Focused on Beijing-
Effects of Service Provider's Interaction and Customer's Participation on Relationship Beliefs: A Mediation Role of Rapport in Service Delivery
The Effects of Failed Services on Customer's Negative Emotions and Behavior in the Restaurant Business
A Study of Influencing Factors in Internet Shopping of the Consumer's Purchase Intention
The Effects of Perceived Service Quality, Image, Customer Satisfaction and Moderating Emotions on Family Restaurants
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