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12 research outputs found
Assessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumersโ Perspective
Author
Amy K. Smith
Cemal Zehir
+21ย more
D. Harrison McKnight
Frederic Marimon
GwoโGuang Lee
Hans H. Bauer
Janis L Miller
Jochen Wirtz
Jochen Wirtz
Juan (Gloria) Meng
JungโHwan Kim
Maria Fuentes-Blasco
Mary Wolfinbarger
Merce Bernardo
Parasuraman A.
Parasuraman A.
Serkan Akinci
Stuart J. Barnes
Yoo B.
๋ฏผ๋๊ถ
๋ฏผ๋๊ถ
๋ฐ์ข ๊ธฐ
์์ ์
Publication venue
'Management Research Center'
Publication date
Field of study
No full text
Crossref
A Study on Improvement of Service Quality at a Sport-Leisure Industry Exhibition
Author
Bitner M. J.
Hultsman W.
+18ย more
Oppermann M.
Parasuraman A.
Taylor S. A.
Zeithaml V. A.
๊น์ฉ๋ง
๊น์ข ํธ
๊นํ์
๊นํธ์
๋ ธ๋์ฐ
๋ฏผ๋๊ถ
๋ฐ๋ ธํ
๋ฐ๋ด๊ท
๋ฐ์ฌํ
์คํํ
์ด๊ท์ฅ
์ด์๋ฏธ
์ฅ๊ฒฝ์
์กฐ๋งํ
Publication venue
'Korea Institute of Sport Science'
Publication date
Field of study
No full text
Crossref
A Study on the Impact of Brand Loyalty on Mediating Service Quality to Brand Association Component Factors๏ผFocused on Internet Site๏ผ
Author
Bagozzi R.
Enis B.M
+13ย more
Ibeh K.I.N.
Joel E.C
Martin F
Parasuraman A.
Raj S.P.
Richard M.D
Singh J
Yoo B.H
Zeithaml V.A.
๊น์์ฑ
๋ฏผ๋๊ถ
์ด๋ฌธ๊ท
์ตํ๋ผ
Publication venue
'The Korea Academy of International Business Education'
Publication date
Field of study
No full text
Crossref
Mediating effects of psychological empowerment on the relationship between organizational justice and service quality
Author
Babakus E.
Baron R. M.
+34ย more
Bitner M. J.
Bowen D. E.
Bowen D. E.
Bowen D. E.
Brown T. J.
Conger J. A.
Cronin J. J.
George W. R.
Greenberg J.
Greenberg J.
Gronroos C.
Hartline M. D.
Konovsky M. A.
Lashley C.
Morrison E. W.
Parasuraman A.
Parasuraman A.
Schneider B.
Spreitzer G. M.
Teas R. K.
Thomas K. W.
๊ฐ๋์
๋ ธ ์
๋ฏผ๋๊ถ
์์ฐฝ์
์ฌ์ฌ๊ถ
์๊ด์
์๊ด์
์๊ด์
์๊ด์
์ ์์
์ค์ ๊ตฌ
์ด์ง์ฐ
์กฐ์์ญ
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
A study on Relationship between Service Standardization Dimensions, Perceived Service Quality, Customer trust and Customer Satisfaction
Author
Anderson E. W.
Anderson G. C
+43ย more
Babin B. J
Bitner M. J.
Cronin J. J., Jr
Donoho
Erickson G. M.
Fornell C
Garbarino E
Garvin D.A
Grแฝ pnroos C
Hsieh Y-M
Isanov V. S
Janda S
Kandampully J
Lusch R. F
Lytle R. S
McDougall G. H.
Moorman C
Mustafa C.Ungan
Oliver R. L.
Oliver R.L
Oliver R.L
Parasuraman A
Parasuraman A
Parasuraman A.
Schurr P. H
Swan J
Taylor S. A
Tse D. K
Valerie A.Zeithaml
Wray B.
Zeithaml
Zucker L.G
๊น์ฐ์ฑ
๊น์ฐ์ฑ
๊น์ ๋ง
๋ฏผ๋๊ถ
์์ฐฝ์
์์ฐฝ์
์์ผ๋ฝ
์ ์์
์ ์ถ๋ฒ
์ด์๋ฃก
์กฐ์ ๋ฐฐ
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
An Analysis of Relationship between Typology of Service Failure and Effective Service Recovery in Internet Shopping: Focusing on Moderating Effect of Consumer Characteristics
Author
Ahuja M. K
Andreassen T. W.
+34ย more
Areni C.
Bakewell C
Blodgett J.
Craighead C.
Forbes L. P.
Gefen D.
Hasseldine J
Hoffman K. D.
Holloway B. B
Iacobucci D.
Keaveney S. M.
Kelly S. W.
Mattila A. S.
Maxham J. G
McColl-Kennedy J. R.
McCollough M. A.
Meyers-Levy J.
Miller J. L.
Mollenkopf D. A.
Parasuraman A.
Smith A. K.
Smith A. K.
Tax S. S.
Yen C.
Zeithaml V. A.
๊น์ฐฝ์
๋ฏผ๋๊ถ
๋ฐ์ง์
์ค์ฑ์ฑ
์ด๋ช ์
์ด๋ฏผํธ
์ฅ์ํ
์ ์ธ์
์ง์ฑ๊ตฌ
Publication venue
'Korea Productivity Association'
Publication date
Field of study
No full text
Crossref
The Influence of Consumer's Uncertainty Avoidance and Need-for-Touch on the Trust and Purchase Intention in Online Shopping
Author
Bauer H. H
Browne G
+41ย more
Crusco A. H
David G
Doney P. M
Garbarino E
Hansan H
Hart P. J
Hornik J
Hornik J
Hosmer L. T
Jarvenpaa S. L
Jarvenpaa S. L
Jung J. M
Kim M
Lewis J. D
Liu C
Marcus A
McCoy S
Mooji M. D
Peck J
Peck J
Peck J
Peck J
Ratchford B. T
Shankar V
Simon S. J
Straub D. W
Veiga O. F
Zand D. E
๊น๋ฏธ์
๊น์ฑ์
๋ฏผ๋๊ถ
๋ฐ๋ฏผ์
๋ฐ์ฒ
์ฑ์ ์ฐ
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์ดํฅ์
์ฅํ์
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์ฐจํํ
์ต ํ
ํ๊ฒฝ์ฅ
Publication venue
'Korean Consumption Culture Association'
Publication date
Field of study
No full text
Crossref
A Study on Service Quality and Customer Satisfaction, Loyalty of Car Insuranceโs Non-face-to-face Sales Channels
Author
Anderson E. W
Bauer H.
+50ย more
Bevan N
Bitner M. J.
Bolton R. N
Boulding W.
Casalรณ L.
Chiu C. M.
Flรกvian C.
Flรกvian C.
Fornell C.
Kaynama S. A.
Lee G. G.
Lee K. Y.
Li Y. N.
Long M.
Morgan R. M
Oliver R. L.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Wolfinbarger M. F.
Yang Z
Zeithaml V. A.
Zhu F. X.
๊น๊ณ์
๊น๊ธฐ๋ฒ
๊น์ํ
๊น์ ์
๊น์ฑํธ
๊นํจ์ค
๋ฅ์ธํ
๋ฏผ๋๊ถ
์์ฐฝ์
์ค๊ธฐ์
์ด๋ฏผํธ
์ด์ ์ฌ
์ด์ ์ฌ
์ด์ง์
์ดํ์
์ดํ์
์ ํฌ์ฃผ
์ ๋ณ์
์ ์ ํ
์ ์ธ์ฐฝ
์ ์ธ์ฐฝ
์ ์ธ์ฐฝ
์ ํ์
์ต๋์ฒ
ํํจ์
ํฉ๋ณ์ผ
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
A Study on the Effects of Service Recovery Performances on the Service Recovery Satisfaction, Brand Image and Loyalty: Focusing on Mobile Communication and Family Restaurants
Author
Bearden W. O.
Berry L. L.
+37ย more
Bitner M. J.
Boshoff C.
Boshoff C.
Boulding K. E.
Brown M. E.
Caruana A.
Cronin J. J.
Dick A. S.
Estelami H.
Folkes V. S.
Fornell C.
Gilly C.
Grace D.
Grรถnroos C.
Hallowell R.
Hess R. L.
Jacoby J.
Jain A. K.
Kelly S. W.
Lehtinen U.
Lovelock C. H.
Mattila A. S.
Maxham โ ข J. G.
McCollough M. A.
Miller J. L.
Neal W. D.
Oliver R. L.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Ryoo K. M.
Schmenner R. W.
Stauss B.
Stephens N.
Strauss B.
๊น์ ๊ตฌ
๋ฏผ๋๊ถ
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
The Effects of Customer Participation on Process/Output Quality, Service Value, and e-WOM
Author
Anderson J.C.
Andreassen T.W.
+55ย more
Bagozzi R. P.
Bateson J.E.G.
Bendapudi N.
Bennett R.
Bettencourt L.A.
Bolton R.N.
Casalo L.V.
Cheung C.M.K.
Chung K.
Claycomb C.
Cronin J.J. Jr.
Dabholkar P.A.
Dabholkar P.A.
Danaher P.J.
Dellarocas C.
Dwayne D.G.
Ennew C.T.
Fornell C.
Goyette I.
Gruen T.W.
Grรถnroos C.
Hartline M.D.
Heinonen K.
Henning-Thurau T.
Kang G.
Kelley S.W.
Lee M.
Liu. C.
Mathwick C.
Mentzer J.T.
Mills P.K.
Molinari L.K.
Oliver R.L.
Parasuraman A.
Petrick J.
Richard M.D.
Tan K.C.
Zeithaml V.A.
Zeithaml V.A.
Zhang J.Q.
๊ฐ๋ณ์
๊น์ฑํ
๊น์ ๊ฒฝ
๋ผ์ค์
๋ฏผ๋๊ถ
๋ฐ์์ฒ
๋ฐ์ฒ
์๋ฌธ์
์๋ฌธ์
์ค๋งํฌ
์ด์ ์ฌ
์ด์ ์ฌ
์ด์์
์ดํ์
ํ์๋ฆฐ
Publication venue
'Global E-Business Association'
Publication date
Field of study
No full text
Crossref
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